Rachel Nunnally
Louisville
Summary
Results-driven hospitality veteran with over five years of experience in team leadership and thirteen years of restaurant experience. Skilled in coordinating logistics, implementing inventory practices, and optimizing resource allocation to ensure exceptional guest satisfaction. Willing to do it all!
Overview
11
11
years of professional experience
Work History
Taproom and Events Manager
Trellis Brewing
Louisville, KY
11.2025 - Current
- Managed schedule, communications, and day to day operations for all front and back of house staff.
- Collaborated with vendors to order goods and services needed for bar and kitchen for brewery open hours and special events.
- Maintained and updated Toast POS with menu updates.
- Collaborated with ownership and kitchen to launch new food program at the brewery.
- Coordinated logistics and created SOPs for events (table reservations, weekly programming, offsite events, weddings and full taproom buyouts), ensuring seamless execution, starting with client communication and working the events.
- Organized bar and storage for ease of service.
- Ran payroll for all brewery staff and reconciled cash and credit card payments weekly.
Hospitality Supervisor
Copper & Kings American Brandy
Louisville, KY
06.2023 - 10.2025
- Supervised daily operations to ensure exceptional guest experiences.
- Trained and mentored new staff on service standards and procedures.
- Implemented inventory management practices to optimize resource allocation.
- Collaborated with kitchen and bar teams to enhance menu offerings and presentation.
- Coordinated special events, ensuring seamless execution from planning to completion.
- Managed payroll and money transactions for all FOH and BOH staff.
- Operated and designed Toast POS for ease of use during service.
Tour Guide
Copper & Kings American Brandy
Louisville, KY
09.2021 - 06.2023
- Conducted engaging and customized tour narratives, highlighting unique aspects of Copper & Kings facilities and American Brandy production.
- Fostered strong relationships with diverse audiences, improving guest satisfaction through personalized interactions.
- Collaborated with Tour Supervisor to maintain merchandise and representation for tour team.
- Assisted Rooftop Restaurant and Special Events with filling in shift gaps and providing special event tours.
Server
River House Restaurant & Raw Bar
Louisville, KY
04.2021 - 08.2021
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in a fast-paced in a casual fine- dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge and restaurant protocols.
- Used Aloha POS effectively to manage orders and payment transactions.
- Maintained cleanliness and organization of dining area to meet health standards.
Assistant Manager
Heine Brothers' Coffee
Louisville, KY
11.2019 - 02.2021
- Maintained the specialty coffee equipment and store organization
- Troubleshooting Qu POS and reconciling cash drawers and card transactions.
- Led team in daily operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored new staff on company policies, procedures, and product knowledge.
- Managed inventory levels, optimizing stock availability and minimizing waste.
Front of House Team Leader
Back Room Bistro
Cookeville, TN
02.2019 - 11.2019
- Managed daily sales with Square POS
- Crafted specialty coffee and N/A drinks
- Baked house breads and desserts and assisted kitchen with prep
- Ensured a happy guest experience and smooth business operation.
- Responsible for organizing catering orders and special events by phone or email and marketing on social media.
Contractor, Department of Defense
Edelweiss Lodge & Resort
Garmisch-Partenkirchen, Germany
08.2015 - 11.2018
- Armed Forces Recreation Center (AFRC), NAF employee.
- Served in the four restaurants on hotel property, including the lead position of the main buffet, opening and closing the coffee bar, hosting and serving in the sports bar, fine dining restaurants, and major holiday banquets.
- Worked closely with members of the local German and American communities, NATO, AFRICOM, and other military personnel and their families.
Education
Bachelor of Science - Art History, Studio Art, English
Centre College
Danville, KY05-2015
Skills
- Guest relations
- Team leadership and supervision
- Schedule management
- Deadline management
- Menu planning
- Continuous improvement
- Supplier relations
- Project management
- Budgeting and finance
- Food service
Timeline
Taproom and Events Manager
Trellis Brewing
11.2025 - Current
Hospitality Supervisor
Copper & Kings American Brandy
06.2023 - 10.2025
Tour Guide
Copper & Kings American Brandy
09.2021 - 06.2023
Server
River House Restaurant & Raw Bar
04.2021 - 08.2021
Assistant Manager
Heine Brothers' Coffee
11.2019 - 02.2021
Front of House Team Leader
Back Room Bistro
02.2019 - 11.2019
Contractor, Department of Defense
Edelweiss Lodge & Resort
08.2015 - 11.2018
Bachelor of Science - Art History, Studio Art, English
Centre College