Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Rachel Smith

Walton

Summary

Reliable and energetic professional with a proven track record at the IRS. Possessing strong organizational competence, excelling in optimizing customer experiences and enhancing team performance. Skilled in data integrity and quality control, I foster strong relationships while effectively training and motivating employees. My meticulous attention to detail and exceptional communication skills drive successful outcomes in all environments. I am highly experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

19
19
years of professional experience

Work History

Supervisor

Internal Revenue Service, IRS
02.2012 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Using reasoned and evaluative methods to assess and measure the effectiveness of business activities, identifying gaps or conflicts in information, consolidating findings, and recommending alternatives where needed.
  • Maintained strong verbal and written communication skills.
  • Self-reliant and highly efficient in a remote environment.
  • Skilled at interacting in a courteous and professional manner with others to foster and maintain excellent work relationships.
  • Maintained database systems to track and analyze operational data.

Data Entry Clerk

Internal Revenue Service, IRS
03.2006 - 02.2012
  • Organized, sorted, and checked input data against original documents.
  • Accurately input information from various sources into computer databases with attention to detail in order to maintain data integrity by verifying and correcting errors, while adhering to confidentiality standards when handling sensitive information.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Used computer software to store and retrieve data.
  • Utilized techniques for increasing data entry speed.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Education

No Degree - Psychology, Business

Northern Kentucky University
Newport, KY

Skills

  • Excellent verbal and written communication skills
  • Quality control
  • Meticulous attention to detail
  • Strong command of grammar, spelling, and punctuation
  • Documentation and reporting using various digital editing tools and databases
  • Policy and procedure development
  • Developing written processes and procedures with a strong understanding of tone, voice, and audience
  • Fostering and maintaining excellent work relationships
  • Employee motivation
  • Employee training, development, and career planning
  • Ability to meet tight deadlines and manage multiple projects with efficiency
  • Team building

Accomplishments

Supervised a team of 20 staff members.


Achieved the highest level evaluation attainable my first year in management.


Was nominated for Employee of the Year twice.


Received a Special Act Award 7 years in a row.


In April 2024 I took over management of a nationwide program that was failing to achieve goals and meet deadlines. Within 4 months of overseeing the program, I achieved unheard-of success by reducing the outstanding inventory by 90% and ensuring cases were completed within established deadlines. One year later, low inventory and high completion rate is maintained.


Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

  • Avid Reader
  • I run a group on social media for local readers and host a monthly Book Club
  • I enjoy exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Furthermore, I enjoy documenting and sharing travel experiences
  • I participate in local clean-up and community assistance initiatives
  • I enjoy helping others and giving back to the community
  • I enjoy crafting, DIY, and working on home improvement projects
  • I enjoy photography and editing photos
  • I like trying new recipes and food trends
  • I have a passion for new experiences and learning new things

Timeline

Supervisor

Internal Revenue Service, IRS
02.2012 - Current

Data Entry Clerk

Internal Revenue Service, IRS
03.2006 - 02.2012

No Degree - Psychology, Business

Northern Kentucky University

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Rachel Smith