Rachel Sullivan
Bowling Green
Summary
Talented Night Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company.
Overview
4
4
years of professional experience
Work History
Night Manager
Crossroads IGA
Bowling Green
10.2024 - Current
- Manage daily customer inquiries to ensure prompt service and satisfaction.
- Train staff on customer service protocols and conflict resolution to improve customer satisfaction.
- Process customer returns and complete closing duties to ensure store readiness for the next day.
- Oversee team performance, providing targeted guidance to enhance service delivery.
- Deliver friendly, knowledgeable service, effectively resolving routine inquiries and complaints.
- Supervised night operations to ensure smooth store functionality.
- Trained team members on customer service standards and store policies.
- Assisted customers with inquiries and resolved issues effectively.
- Conducted nightly cash register audits for accuracy and security.
Cashier
The Tobacco Store
Bowling Green
05.2024 - 10.2024
- Processed customer transactions efficiently at a busy retail location.
- Managed cash register and maintained accurate cash balance throughout shifts.
- Provided excellent customer service by assisting with product inquiries and recommendations.
- Answered customer inquiries about products, prices, availability, product uses, and services offered.
- Performed opening and closing procedures such as setting up registers and counting money in drawers.
Caregiver
BRADD
Bowling Green
01.2023 - 05.2024
- Assisted clients with daily living activities and personal care routines.
- Administered medications according to prescribed schedules for clients.
- Provided companionship and emotional support to enhance client well-being.
Education
GED
Austin, TXSkills
- Operational oversight
- Inventory control
- Customer relationship management
- Staff training
- Team performance monitoring
- Conflict resolution
- Customer service
References
References available upon request.
Timeline
Night Manager
Crossroads IGA
10.2024 - Current
Cashier
The Tobacco Store
05.2024 - 10.2024
Caregiver
BRADD
01.2023 - 05.2024
GED