Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Taylor

Livingston

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Community Trust Bank Inc. Proven ability to build relationships and manage cash handling with precision. Recognized for enhancing customer satisfaction and fostering loyalty through effective communication and attention to detail. Goal-oriented and reliable team player committed to excellence.

Overview

16
16
years of professional experience

Work History

Teller

Community Trust Bank Inc.
12.2018 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.

Crew Member

McDonald's
07.2009 - 03.2012
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Operated cash register to ring up final bill and process various forms of payment.

Sales Associate

Mary Kay
04.2013 - 10.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.

Education

Associates Degree in Office Systems

Somerset Community College
Somerset, KY
05.2015

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash handling and management
  • Relationship building and management
  • Goal-oriented focus
  • Financial software
  • Financial services
  • Loans
  • Hospitality and accommodation
  • Excellent communication skills
  • Reliable
  • Attention to detail

Timeline

Teller

Community Trust Bank Inc.
12.2018 - Current

Sales Associate

Mary Kay
04.2013 - 10.2016

Crew Member

McDonald's
07.2009 - 03.2012

Associates Degree in Office Systems

Somerset Community College

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Rachel Taylor