Rachquel Birdsong
Lexington
Summary
Developed exceptional interpersonal and problem-solving skills in customer-focused environment. Proven ability to handle customer inquiries, resolve complaints, and provide tailored solutions. Seeking to transition into new field, leveraging experience in customer relationship management and efficient issue resolution.
Overview
2
2
years of professional experience
Work History
Patient Care Technician
Bluegrass Home Care
03.2024 - 04.2025
- Assisted nursing staff with daily patient care and routine tasks.
- Monitored vital signs and documented changes in patient conditions.
- Supported patients with mobility and personal hygiene needs.
- Maintained cleanliness and organization of patient care areas.
- Communicated effectively with patients to provide emotional support.
- Collaborated with healthcare team to optimize patient outcomes.
- Trained new staff on safety protocols and best practices in patient care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Customer Care Representative
Working Solutions
08.2023 - 03.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and supported order processing tasks.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Logged call information and solutions provided into internal database.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Education
No Degree - Healthcare Administration
Bluegrass Community And Technical College
Lexington, KYSkills
- Customer issue resolution
- Call logging and documentation
- Cross-functional teamwork
- Workflow optimization skills
- Organizational skills in healthcare
Timeline
Patient Care Technician
Bluegrass Home Care
03.2024 - 04.2025
Customer Care Representative
Working Solutions
08.2023 - 03.2024
No Degree - Healthcare Administration
Bluegrass Community And Technical College