Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Open To Work

Raciel Ramirez

Louisville

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Geek Squad City Technician Floor Support LeadComputer Repair TechnicianComputer Test and Repair Technician (Part Time)Operations AssociateCustomer Returns Processor

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Louisville, KY
Open to relocation: Yes

Salary Range

$80000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off

Summary

Dynamic IT Support Specialist with over three years of experience in delivering exceptional technical assistance, troubleshooting, and customer support in fast-paced environments. Proficient in hardware and software diagnostics, network connectivity, and committed to outstanding client service. Eager to leverage technical expertise and strong problem-solving abilities to enhance the efficiency and effectiveness of a growing technology team. Passionate about driving positive user experiences through innovative solutions and proactive support strategies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Geek Squad City Technician Floor Support Lead

Geek Squad - Best Buy
02.2024 - Current
  • Supported the recruiting, hiring, and onboarding processes for candidates.
  • Helped coach, develop and train team members on performance expectations.
  • Ensured completion and understanding of e-learnings, trainings and standard operating procedures.
  • Provided support with the delivery of talent evaluations and performance development discussions.
  • Diagnosed and resolved hardware and software issues for diverse client devices.

Computer Repair Technician

Geek Squad - Best Buy
05.2023 - 02.2024
  • Updated or installed software for customers to ensure computer efficiency.
  • Checked in computers and performed diagnostics for repair.
  • Troubleshoot devices to identify and solve issues with hardware or software performance.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Diagnosed and determined system issues to route for repair.
  • Identified hardware issues caused by component failures using approved diagnostic tools.

Computer Test and Repair Technician (Part Time)

UPS
01.2023 - 05.2023
  • Compiled test results to organize and consolidate knowledge gleaned from conducted tests.
  • Documented test procedures and steps carefully to allow for testing duplication and review.
  • Utilized computer software and hardware to analyze, collect and compile test data.
  • Diagnosed and repaired faulty testing equipment to prevent false or misleading data within dataset.
  • Analyzed equipment problems to identify mechanical and human errors.

Operations Associate

UPS Healthcare
08.2022 - 12.2022
  • Identified internal problems and recommended solutions to upper management.
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Monitored inventory levels and ordered new supplies to prevent shortages.
  • Enforced company policies to align with industry standards.

Customer Returns Processor

Amazon
03.2022 - 08.2022
  • Collaborated with team members in other departments to provide accurate information about product availability and organization.
  • Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.
  • Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.

Education

Associate in Arts (A.A.) - Information Technology Candidate

Strayer University
Washington, DC
06-2025

Bachelor of Science (B.S.) - Computer Engineering

CUJAE
La Habana, Cuba
06.2015

Skills

  • Fluent in both Spanish and English
  • Work Order Following
  • Team Collaboration
  • Attention to Detail
  • Willing to Learn
  • Work Planning and Prioritization
  • Reaction Time and Speed
  • Verbal and Written Communication
  • Issue Resolution
  • Giving Constructive Feedback
  • Conflict Resolution
  • Coaching and Mentoring
  • Complex Problem-Solving
  • Evaluating Employee Work
  • Staff Training

Certification

  • Lenovo Qualified PC Service Technician - Lenovo
  • IT Fundamentals Pro - CompTia - Testout

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Geek Squad City Technician Floor Support Lead

Geek Squad - Best Buy
02.2024 - Current

Computer Repair Technician

Geek Squad - Best Buy
05.2023 - 02.2024

Computer Test and Repair Technician (Part Time)

UPS
01.2023 - 05.2023

Operations Associate

UPS Healthcare
08.2022 - 12.2022

Customer Returns Processor

Amazon
03.2022 - 08.2022

Bachelor of Science (B.S.) - Computer Engineering

CUJAE

Associate in Arts (A.A.) - Information Technology Candidate

Strayer University

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Raciel Ramirez