Summary
Overview
Work History
Education
Skills
Timeline
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Raelyn Perry

Nancy

Summary

A seasoned professional with a proven track record at KECH, Inc., I excel in conflict resolution and customer service, enhancing satisfaction and loyalty through empathetic engagement and critical thinking. As a customer service professional, I bring valuable experience in addressing and resolving customer needs effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

KECH, Inc.
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and satisfaction.
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Laborer - Team Leader

B&C Industries
09.2019 - 08.2023
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Insured all team members were preforming required job duties correctly and efficiently.

Customer Service Representative

Blackboard
02.2018 - 09.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered prompt service to prioritize customer needs.

Direct Support Professional

Aspen Community Services
01.2017 - 02.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Team Lead

Hardees
04.2015 - 04.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Operated cash register accurately, maintaining proper handling of financial transactions.
  • Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.
  • Enhanced customer satisfaction by providing efficient and friendly service.

Manager

SUBWAY®Restaurants
02.2013 - 04.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Penn Foster Homeschool
Homeschool
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Professional telephone demeanor
  • Call center operations
  • Documentation
  • De-escalation techniques
  • Staff education and training
  • Escalation management
  • Complaint resolution
  • Complaint handling
  • Conflict resolution

Timeline

Customer Service Representative

KECH, Inc.
08.2023 - Current

Laborer - Team Leader

B&C Industries
09.2019 - 08.2023

Customer Service Representative

Blackboard
02.2018 - 09.2019

Direct Support Professional

Aspen Community Services
01.2017 - 02.2018

Team Lead

Hardees
04.2015 - 04.2016

Manager

SUBWAY®Restaurants
02.2013 - 04.2015

High School Diploma -

Penn Foster Homeschool
Raelyn Perry