Randi Spinner
Frankfort
Summary
Dedicated professional with extensive experience in managing patient scheduling and optimizing workflow in healthcare settings. Known for strong attention to detail and exceptional telephone skills, contributing to improved patient satisfaction and efficient operations.
Overview
20
20
years of professional experience
Work History
Receptionist
Norton Children Medical Associates
Frankfort, KY
03.2023 - Current
- Managed patient scheduling, ensuring timely appointments and efficient use of resources.
- Coordinated incoming calls, directing inquiries to appropriate departments for prompt responses.
- Assisted with patient check-in and check-out processes, enhancing overall patient experience.
- Maintained accurate patient records in electronic health record systems, ensuring data integrity and compliance.
- Addressed patient concerns and provided information about services, fostering a welcoming environment.
- Kept reception area clean and neat to give visitors positive first impression.
Pharmacy Technician
CVS Pharmacy
Frankfort, KY
09.2021 - 03.2023
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Managed inventory levels, conducting regular audits to prevent stock shortages or expirations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Lead Key Holder
JOANN Fabrics and Crafts
Frankfort, KY
05.2020 - 03.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and operational efficiency.
- Managed cash handling processes, including register balancing and deposits for accuracy.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction rates.
- Greeted customers and helped with product questions, selections, and purchases.
Patient Service Representative
Aspen Dental
Frankfort, KY
09.2019 - 03.2020
- Collaborated with dental professionals to ensure seamless communication and coordinated care delivery.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Receptionist
Norton Children's Medical Associates
Frankfort, KY
01.2012 - 12.2016
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated effective communication between patients and medical staff, enhancing service delivery.
- Maintained accurate electronic health records using advanced practice management software.
Master At Arms
United States Navy, USN
03.2006 - 06.2009
- Enforced security protocols to protect personnel and assets during operations.
- Conducted training sessions on safety regulations and emergency response procedures.
- Monitored surveillance systems to detect and respond to potential threats effectively.
- Coordinated investigations of incidents, gathering evidence and compiling reports for review.
Education
Associate of Arts - General Studies
Allied American University
Online05-2013
Skills
- Organization skills
- Time management
- Telephone skills
- Attention to detail
- Punctual and reliable
- Patient/Parent relations
- Appointment scheduling
- Data entry
- Typing speed 65WPM
- Verbal and written communication
Timeline
Receptionist
Norton Children Medical Associates
03.2023 - Current
Pharmacy Technician
CVS Pharmacy
09.2021 - 03.2023
Lead Key Holder
JOANN Fabrics and Crafts
05.2020 - 03.2023
Patient Service Representative
Aspen Dental
09.2019 - 03.2020
Receptionist
Norton Children's Medical Associates
01.2012 - 12.2016
Master At Arms
United States Navy, USN
03.2006 - 06.2009
Associate of Arts - General Studies
Allied American University