RANDY A. YOUNG
Grand Cayman
Summary
To advance my career in an environment that encourages professional growth and advancement.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Registration Officer
Health Services Authority (HSA)
05.2012 - Current
- Physiotherapy Department (2021 - 2026)
- Patient Financial Services (PFS) Department (2012 - 2020)
- Registration/Administrative Duties:
- Compliance; ensuring one medical record per patient. Duplicate records are a patient safety issue and considered a significant registration error.
- Enforce that a complete interview is conducted with the patient or responsible party, to ensure the most current and accurate data is on file. A registration officer should utilize solid interview techniques by ‘questioning’ the patient and avoiding ‘read back’ validation practices.
- Ensure the collection of demographic and insurance information along with other required registration fields which must be validated and updated each time a patient is registered.
- Recorded patient insurance and payment information accurately, including government programs, client-based plans, commercial providers, self-pay, discount programs, charity, and auto insurance.
- Ensure verification of eligibility at point of registration.
- Responded promptly to patient and family inquiries, facilitating connections to Financial Counselors for eligibility validation of financial assistance programs, enhancing overall patient experience.
- Schedule appointments and call patients as appointment reminder. Provide information to the patient/guardian as to what to bring on the appointment day including co-pay collection.
- Ensured compliance in collecting signatures on required documents, including Patient Responsibility Form, Health Notification Form, Payment Plan, and Debit/Credit card authorization.
- Attend regular staff training on areas of – customer service, registration system and business procedures, policy and procedures, and self-development. Understanding and knowing how to discuss financial information and obligations and know how and when to refer to others for help.
- To work with Registration Supervisors to make sure the upcoming month schedule for the registration team has been completed and communicated to all staff and their cost center units.
- Ensure strong internal control is in place to safeguard the authority’s assets including daily deposits, recon of deposits, daily reversals of charges and refunds, and cashier’s floats.
- Ensure regular completion of zero balance report, pre-admits, unverified insurance and infraction reports on a monthly basis.
- Ensure spot checks are being done and any irregularities should have an incident report.
- Work closely with PFS Manager and Revenue Accountant to discuss matters relevant to the revenue cycle.
- Assisted with various departmental functions as needed.
Sales Representative
Party Mart (closed)
01.2007 - 01.2009
- Assisted with daily store operations, including cash handling and order delivery.
- Cultivated strong customer relationships to enhance sales effectiveness.
- Managed inventory levels to ensure product availability and minimize stockouts.
Education
High School Diploma -
John Gray High School (JGHS)
Grand Cayman, Cayman Islands01-2007
Skills
- Registration process expertise
- Financial transaction processing
- Administrative experience (10 years)
- Customer service experience (14 years)
- Conflict resolution
- Judgment and escalation
- Organizational alignment
- Proficient in Microsoft Office and can quickly learn new systems and software
- Excellent people and communication skills
- Interpersonal skills
- Stakeholder engagement
- A Team player that can work independently
- High level of confidentiality, patience, discretion, and diplomacy
- Goal-oriented motivation
- Adaptability to change
Certification
ICT - Office Management
TRAINING
Fire Safety, First Aid, and Patient Handling.
Languages
English
Full Professional
Timeline
Registration Officer
Health Services Authority (HSA)
05.2012 - Current
Sales Representative
Party Mart (closed)
01.2007 - 01.2009
High School Diploma -
John Gray High School (JGHS)