Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Randy Pitman

Lexington

Summary

Results-driven Senior Network Operations Engineer with over 9 years of extensive IT experience in supporting enterprise networks, adept at resolving complex technical challenges and driving infrastructure improvements. Demonstrated success in consistently exceeding SLA standards while optimizing network performance and leading impactful process enhancements. Expertise includes Cisco networking, virtualization, firewalls, VPNs, and cloud technologies, ensuring robust and secure network environments. Exceptional communication skills facilitate effective collaboration between technical teams and non-technical stakeholders, enhancing overall project outcomes.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Senior Network Operations Engineer

Humana
08.2024 - Current
  • - Lead enterprise network operations, overseeing connectivity, VPN, and secure access for thousands of global users.
  • - Triage and prioritize incoming network tickets, ensuring timely escalation, resolution, and adherence to SLA standards.
  • - Train and mentor junior engineers, providing guidance, knowledge transfer, and support for professional development.
  • - Drive infrastructure upgrades and network optimization projects, improving resiliency and reducing downtime.
  • - Partner with cross-functional teams to evaluate new technologies, recommend solutions, and implement best practices for data center and cloud efficiency.
  • - Monitor, analyze, and enhance network security posture, including firewall, load balancing, and intrusion prevention systems.

Network Operations Engineer

Humana
12.2021 - 08.2024
  • - Supported global network users with connectivity, VPN, and access issues, consistently exceeding SLA standards.
  • - Monitored and maintained network and software components to ensure stability and compliance with industry best practices.
  • - Troubleshot routers, switches, and firewalls (Layer 2/3), collaborating with engineering teams to resolve critical incidents.
  • - Recommended hardware and software upgrades to enhance infrastructure efficiency.
  • - Communicated highly technical information effectively to both technical and non-technical personnel.

Field Service Analyst I

University of Kentucky Health Care
03.2016 - 12.2021
  • - Installed and deployed hardware, applications, and clinical devices.
  • - Provided Tier 2 support for incidents, ensuring timely resolution and quality assurance.
  • - Troubleshot hardware/software and managed IP address assignments.
  • - Supported mobile device management (AirWatch, Intune).
  • - Participated in technology refresh projects and contributed to IT process documentation.

Field Service Technician

University of Kentucky Health Care
06.2015 - 03.2016
  • - Deployed and troubleshot hardware/software for enterprise users.
  • - Supported IT governance and project management initiatives.
  • - Performed assessments for technology refresh/replacement cycles.

Education

Associates Degree - Computer Information Technology (Cisco Networking)

Bluegrass Community and Technical College
Lexington, KY

Skills

  • Skilled in network protocol management
  • Systems management: Active Directory and virtualization
  • Network protocols expertise
  • Knowledge of storage virtualization technologies
  • Team collaboration
  • Data center operations
  • Wireless networking
  • VPN configuration
  • Load balancing
  • Network hardware
  • Network operations monitoring

Certification

  • - Microsoft Certified: Azure Fundamentals
  • - ITIL Foundation Certified
  • - Microsoft Certified Technology Specialist
  • - Cisco Certified Entry Networking Technician (expired)

Timeline

Senior Network Operations Engineer

Humana
08.2024 - Current

Network Operations Engineer

Humana
12.2021 - 08.2024

Field Service Analyst I

University of Kentucky Health Care
03.2016 - 12.2021

Field Service Technician

University of Kentucky Health Care
06.2015 - 03.2016

Associates Degree - Computer Information Technology (Cisco Networking)

Bluegrass Community and Technical College

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Randy Pitman