Open To Work
Randy Young
Grand Cayman,Cayman Islands
Work Preference
Summary
Dedicated professional in patient registration and financial services, recognized for high-quality work and effective communication. Demonstrates a proactive approach to conflict resolution and enhances patient experiences through precise data management. Seeking opportunities for career advancement in a supportive, dynamic environment.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Registration Officer - Physiotherapy Department
Health Services Authority (HSA)
01.2021 - Current
Registration Officer
Health Services Authority (HSA)
05.2012 - Current
- Collected and validated demographic and insurance information along with other required registration fields for each patient registration.
- Ensure that registration of the patient's insurance or payment information is accurately recorded.
- Enforce that a complete interview is conducted with the patient or responsible party, to ensure the most current and accurate data is on file.
- Responded promptly to patient and family inquiries, connecting them with Financial Counselor to validate eligibility for financial assistance programs.
- Schedule appointments and call patients as appointment reminders.
- Implement strict compliance regarding distribution and/or collecting signatures on required documents.
- Collaborated with PFS Manager and Revenue Accountant to address issues impacting the revenue cycle.
- Ensuring that each medical record is single and free from duplication.
- Supported the Head of Department by completing assigned tasks.
Registration Officer - Patient Financial Services (PFS) Department
Health Services Authority (HSA)
01.2012 - 12.2020
Education
Office Management -
Inspire Cayman Training
George Town04-2025
Class of 2007 - Mathematics, English, Science, Music, Drama
John Gray High School
Skills
- Patient registration
- Appointment scheduling
- Data validation
- Administrative experience
- Proficient in Microsoft Office Suite
- Customer service expertise
- Adaptability in healthcare
- Interdepartmental collaboration
- De-escalation techniques
- Problem solving
- Organizational management
- Excellent communication skills
- Team player
- Dedicated and adaptable
- De-escalation techniques
Certification
ICT Grand Cayman - Office Management Certificate
Timeline
Registration Officer - Physiotherapy Department
Health Services Authority (HSA)
01.2021 - Current
Registration Officer
Health Services Authority (HSA)
05.2012 - Current
Registration Officer - Patient Financial Services (PFS) Department
Health Services Authority (HSA)
01.2012 - 12.2020
Office Management -
Inspire Cayman Training
Class of 2007 - Mathematics, English, Science, Music, Drama
John Gray High School