RAVEN Norton
London
Summary
Dynamic and results-driven professional with extensive experience in customer support at Senture. Proven problem-solving skills and adept at resolving complex issues, ensuring high customer satisfaction. Proficient in data entry and consistently enhancing operational efficiency while maintaining a positive service environment. Committed to delivering exceptional results in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Senture
09.2023 - 06.2025
- Assisted customers with inquiries, providing accurate information and solutions.
- Handled high-volume calls while maintaining a positive customer experience.
- Documented customer interactions in CRM system for tracking and follow-up.
- Collaborated with team members to improve call handling processes and efficiency.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Adapted to new systems and procedures quickly, enhancing personal productivity.
- Monitored call queues to ensure timely responses and reduce wait times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Janitorial Worker
Flealand Flea Market
04.2022 - 11.2023
- Maintained cleanliness and organization of market spaces, ensuring a welcoming environment for customers.
- Operated cleaning equipment, including floor scrubbers and vacuums, to uphold hygiene standards.
- Disposed of waste and recyclables in compliance with environmental guidelines to promote sustainability.
- Assisted in inventory management by restocking cleaning supplies as needed to maintain operational efficiency.
- Implemented safety protocols while handling hazardous materials during cleaning processes to ensure worker safety.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
Reset Merchandiser
Driveline Retail
02.2022 - 04.2022
- Executed planogram resets to optimize product placement and enhance customer shopping experience.
- Collaborated with store management to ensure compliance with merchandising standards and guidelines.
- Conducted inventory audits, identifying discrepancies and implementing corrective actions for accuracy.
- Trained new team members on merchandising protocols and safety procedures to maintain operational efficiency.
- Assessed product displays for effectiveness, recommending adjustments based on sales trends and consumer behavior.
- Developed efficient workflows for merchandising tasks, reducing time spent on resets without compromising quality.
Manager
Taco Bell Restaurant
07.2013 - 03.2016
- Oversaw daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored customer feedback, addressing concerns to improve overall satisfaction ratings.
- Accomplished multiple tasks within established timeframes.
Laundry Worker
Laurel Heights Home For The Elderly
05.2011 - 04.2015
- Operated commercial washers and dryers to maintain cleanliness standards for resident linens and personal garments.
- Sorted, washed, dried, folded, and distributed laundry items efficiently according to established protocols.
- Maintained inventory of laundry supplies, ensuring availability of necessary detergents and chemicals.
- Adhered to safety procedures while handling cleaning agents and operating machinery to prevent accidents.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Education
Associate of Arts - Nursing
Somerset Community College
London05.2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Inbound phone calls
- Answering questions
Timeline
Call Center Representative
Senture
09.2023 - 06.2025
Janitorial Worker
Flealand Flea Market
04.2022 - 11.2023
Reset Merchandiser
Driveline Retail
02.2022 - 04.2022
Manager
Taco Bell Restaurant
07.2013 - 03.2016
Laundry Worker
Laurel Heights Home For The Elderly
05.2011 - 04.2015
Associate of Arts - Nursing
Somerset Community College