Raven Wright
Lexington,KY
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and boosting sales. Excels in strategic task prioritization and interpersonal communication, adept at cross-functional team engagement and cash management. Demonstrated ability to improve service levels and maintain high standards of sanitation, contributing to significant positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Cashier Team Leader and Cook
Delaware North
05.2024 - Current
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Supported storewide efforts towards achieving sales targets through cross-selling related products or services during checkout process.
- Managed efficient break rotations for cashier staff, maintaining consistent service levels throughout the day.
- Participated in regular performance reviews with management to identify areas of growth opportunity.
Cashier Floor Supervisor
Clark's Pump N Shop
09.2023 - 11.2024
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
Work From Home Agent
Ingo Money
01.2022 - 07.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
Retail Sales Key Holder
Ross Dress for Less
04.2017 - 04.2023
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
- Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.
- Conducted regular store audits to ensure compliance with company standards and guidelines.
- Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
- Boosted sales by effectively communicating product features and benefits to customers.
Customer Service Representative
Sprint Call Center
03.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Housekeeper
ARAMARK Sports and Entertainment
02.2018 - 10.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05-2016
Skills
- Strategic Task Prioritization
- Culinary Skills
- Data Entry Expertise
- Proficient Typing Speed
- Cash Management Skills
- Client Communication Skills
- Sanitation Services
- Interpersonal Communication Skills
- Cross-Functional Team Engagement
- Creative Ideation
- Strategic Time Allocation
- Logical Reasoning
Timeline
Cashier Team Leader and Cook
Delaware North
05.2024 - Current
Cashier Floor Supervisor
Clark's Pump N Shop
09.2023 - 11.2024
Work From Home Agent
Ingo Money
01.2022 - 07.2024
Customer Service Representative
Sprint Call Center
03.2019 - 05.2021
Housekeeper
ARAMARK Sports and Entertainment
02.2018 - 10.2019
Retail Sales Key Holder
Ross Dress for Less
04.2017 - 04.2023
High School Diploma -
Paul Laurence Dunbar High School
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