Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Raymond Faulkner

Nicholasville

Summary

Finance Manager with a strong track record in loan processing and financial analysis. Demonstrated success in managing loan timelines and enhancing client relationships, leading to improved client satisfaction and efficient operations. Sales professional dedicated to exceptional customer service and achieving sales goals. Recognized for exceeding performance standards through effective team collaboration and relationship management.

Overview

17
17
years of professional experience

Work History

Finance Manager

Greens Toyota of Lexinton
Lexington
05.2015 - 07.2025
  • Evaluated loan applications and assessed borrower creditworthiness to recommend approvals or denials.
  • Guided clients through loan product options and educated them on terms, fees, and payment plans.
  • Collaborated with underwriters to ensure compliance and accuracy throughout the loan process.
  • Reviewed financial documents and verified income sources to maintain processing integrity.
  • Managed loan processing timelines while maintaining strong client relationships.
  • Delivered exceptional customer service to streamline loan processes and enhance satisfaction.
  • Answered inquiries regarding rates, products, and application status to support informed decisions.
  • Coached and mentored team members to improve performance and foster a collaborative environment.
  • Created and presented monthly reports to the Finance Director on back-end sales performance.

Internet Sales Consultant

Greens Toyota of Lexington
Lexington
04.2013 - 05.2015
  • Promoted vehicle sales by engaging customers across various online platforms.
  • Coordinated virtual tours and demonstrations to showcase vehicles for potential buyers.
  • Analyzed customer inquiries to provide timely responses and enhance satisfaction.
  • Developed online marketing content to highlight promotions and new inventory.
  • Monitored competitor websites for changes in product offerings and pricing.
  • Maintained comprehensive knowledge of company's website content and functionality.
  • Reviewed customer feedback data to identify improvements in order fulfillment and product availability.

New Car Sales Consultant

Greens Toyota of Lexington
Lexington
12.2010 - 04.2013
  • Engaged customers to assess vehicle needs and preferences.
  • Demonstrated vehicle features during test drives to enhance understanding.
  • Provided detailed product knowledge on new car models and options.
  • Assisted customers with financing options and completion of necessary paperwork.
  • Followed up with customers post-sale to verify satisfaction levels.
  • Utilized CRM software to track customer interactions and preferences effectively.
  • Answered customer inquiries via email and telephone promptly.
  • Managed sales negotiations, securing favorable financing options for clients.

Sales Associate

Chrysler Jeep Dodge on Nicholasville
Nicholasville
02.2008 - 12.2010
  • Assisted customers with product selection and inquiries.
  • Processed sales transactions accurately using point-of-sale systems.
  • Provided product knowledge and recommendations to drive sales.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.

Education

High School Diploma -

Jessamine Co High School
Nicholasville, KY
05-1993

Skills

  • Customer relationship management
  • Loan processing expertise
  • Financial analysis skills
  • Sales negotiation tactics
  • CRM software proficiency
  • Vehicle promotion strategies
  • Product demonstration
  • Exceptional customer service
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Time management
  • Negotiation tactics
  • Sales training
  • Upselling
  • Relationship building

Accomplishments

  • Toyota's National Sales Society Award winner for Superior Sales Performance and Customer Satisfaction Bronze and Gold Status. Award years, 2011-2015

References

References available upon request.

Timeline

Finance Manager

Greens Toyota of Lexinton
05.2015 - 07.2025

Internet Sales Consultant

Greens Toyota of Lexington
04.2013 - 05.2015

New Car Sales Consultant

Greens Toyota of Lexington
12.2010 - 04.2013

Sales Associate

Chrysler Jeep Dodge on Nicholasville
02.2008 - 12.2010

High School Diploma -

Jessamine Co High School

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Raymond Faulkner