Work hard and widen my range of thought by being open to learning new things.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Brokerage Associate
UPS
10.2019 - 05.2025
Conducted research to answer questions and handle issues using multiple systems and resources.
Prepared contracts and related documentation according to strict standards.
Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Arranged for inspections and surveys of sold properties.
Recorded supporting documentation for phone calls and written correspondence.
Input transfer data into system and manually updated accounting and certificate records.
Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
Managed time efficiently in order to complete all tasks within deadlines.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Before and After School Care Assistant
The YMCA of Greater Louisville
02.2018 - 06.2021
Promoted learning and social development through structured and unstructured playtime.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Enforced rules and managed behavior through developmentally appropriate discipline.
Used patience, skill and various behavior modification techniques to maintain order and safety.
Kept children between ages of 6 and 15 safe and secure with vigilant oversight.
Created safe and engaging learning environment for groups of diverse children with various learning styles.
Encouraged children's emotional and social development.
Assistant Teacher
Kreative Kidz Daycare
05.2017 - 08.2017
Completed daily reports, meal count sheets, and attendance logs.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Supported student physical, mental, and social development using classroom games and activities.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Assisted in implementation of new learning tools, systems and materials.
Monitored and reported student progress and development, offering mentoring as needed.
Worked with teachers to design lesson plans and coordinate activities for classes.
Provided one-on-one and group-based learning support focused on student progress.
Created and developed lesson plans to meet students' academic needs.
Worked with teacher to identify and target opportunities for instructional improvements.
Front of House Employee
Aramark Chic-fil-a
08.2016 - 01.2018
I worked on front line and as a cashier
Reset tables between guests by restocking low items and wiping down surfaces.
Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Helped guests at tables when in need of assistance.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Established welcoming atmosphere by greeting each guest warmly.
Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Small Package Sorter
UPS
06.2015 - 08.2016
I was a bagger in small sort
Lifted and slid packages weighing up to 40 pounds on conveyor belts to transport items.
Proved successful working within tight deadlines and a fast-paced environment.
Processed incoming and outgoing mail in accordance with postal regulations.
Performed routine preventive maintenance on sorting machines and removed envelope jams.
Complied with safety, health, and environmental regulations as prescribed by law.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Front of House Employee
Louisville Zoo
05.2013 - 12.2014
I worked front line
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Backed up servers by setting up trays and completing some food deliveries.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Prepared salads, soups and sandwiches for customers.
Filled out daily shift log to record amount of food prepared, used and leftover.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Replenished serving stations with fresh food and cleaned up spills.
Kept kitchen, counter and dining areas cleaned and sanitized.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Reset tables between guests by restocking low items and wiping down surfaces.