Rebecca Covington
Georgetown
Summary
Operations and management professional with a strong background in leading teams and optimizing logistics in high-volume environments. Expertise in enhancing customer satisfaction through effective communication and problem resolution while driving profitability and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server (Part-Time)
Buffalo Wild Wings
Georgetown
04.2026 - Current
- Provided exceptional customer service in fast-paced hospitality environment.
- Managed menu recommendations, order processing, and table maintenance simultaneously.
- Delivered excellent customer service in a fast-paced restaurant environment.
- Managed food and beverage orders accurately and efficiently for patrons.
- Trained new team members on service protocols and menu details.
Dispatcher / Customer Scheduler
GO Systems
Georgetown
05.2025 - Current
- Managed customer communications on dispatch timelines, shipment status, and scheduling adjustments, ensuring timely updates and customer satisfaction.
- Coordinate customer pick-up schedules and optimize driver delivery routes for safety and office supply distribution to manufacturing clients across Kentucky.
- Supported internal warehouse operations by assisting with inventory tracking, organizing supplies, and fulfilling orders, contributing to operational efficiency.
Owner & General Manager
Big E’s Bar & Grill
Georgetown
04.2024 - 04.2025
- Oversaw business ownership, developed long-term strategy, and managed day-to-day restaurant operations.
- Managed financial, administrative, operational, and staff management duties to sustain business performance and uphold quality service standards.
General Manager
Fava’s Restaurant
Georgetown
09.2019 - 03.2024
- Directed daily restaurant operations, leading and mentoring a team of over 20 front-of-house and back-of-house staff members.
- Managed payroll operations and created weekly master schedules, aligning staffing with labor cost targets.
- Monitored and analyzed key performance indicators (KPIs) and operational expenses, ensuring maintenance of profit margins.
- Supervised inventory management, coordinating stock counts, ordering, vendor relations, and waste reduction initiatives.
- Acted as the primary point of contact for customer complaints, resolving issues swiftly to maintain high customer satisfaction ratings.
Education
High School Diploma -
Scott County High School
Georgetown, KYSkills
- Financial Tracking
- KPI Monitoring
- Profitability Optimization
- Payroll Administration
- Dispatch Operations
- Route Planning
- Driver Management
- Customer Pickup Coordination
- Staff Supervision
- Training & Development
- Performance Management
- Advanced Problem Solving
- Conflict Resolution
- High-Volume Service
- Warehouse Operations
- Supply Management
- Stock Tracking
- Ordering
Timeline
Server (Part-Time)
Buffalo Wild Wings
04.2026 - Current
Dispatcher / Customer Scheduler
GO Systems
05.2025 - Current
Owner & General Manager
Big E’s Bar & Grill
04.2024 - 04.2025
General Manager
Fava’s Restaurant
09.2019 - 03.2024
High School Diploma -
Scott County High School