Rebecca Oldham
Dover
Summary
Adaptable professional with a strong background in caregiving and retail management. Recognized for exceptional communication and multitasking abilities, fostering positive relationships and ensuring exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Caregiver
Visiting Angels
Florence, KY
12.2025 - Current
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with medication management, promoting adherence to prescribed health regimens.
- Developed and maintained positive relationships with clients, enhancing their emotional well-being.
- Supported clients in mobility and transportation needs, fostering independence and safety.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of client living spaces.
- Communicated effectively with families regarding client needs and updates.
Key Holder
Dunham's Sports
Alexandria, KY
02.2024 - 11.2025
- Assisted in daily store operations, ensuring efficient customer service and inventory management.
- Managed sales transactions accurately using point-of-sale systems.
- Trained new staff on store policies and cash handling procedures.
- Maintained visual merchandising standards to enhance product presentation.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Senior Store Manager
Factory Connection
Alexandria, KY
08.2022 - 01.2024
- Developed and implemented staff training programs to enhance team performance and service quality.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Family Dollar
Russellville, OH
06.2020 - 06.2022
- Led store operations, ensuring compliance with company policies and procedures.
- Developed training programs for staff to enhance customer service skills.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with regional managers to align local strategies with corporate objectives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Bracken County High School
Brooksville, KY06-2003
Skills
- Respectful and compassionate
- At-home care instruction
- Patient care and companionship
- Patient advocacy
- Verbal and written communication
- Active listening
- Compassion and empathy
- Case management
- Client documentation
- HIPAA compliance
- Flexible schedule and availability
- Verbal and written communication skills
- Dependable and responsible
- Multitasking and organization
- Customer service
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Shift scheduling
- Schedule preparation
- Policy implementation
- Recruiting and interviewing
- Work prioritization
- Computer skills
- Multitasking
- Problem-solving
- Schedule management
- Adaptability
Timeline
Caregiver
Visiting Angels
12.2025 - Current
Key Holder
Dunham's Sports
02.2024 - 11.2025
Senior Store Manager
Factory Connection
08.2022 - 01.2024
General Manager
Family Dollar
06.2020 - 06.2022
High School Diploma -
Bracken County High School