Rebecca Tiller
WINCHESTER
Summary
Dedicated call operator with strong problem-solving and communication skills. Expertise in managing high volumes of inquiries and enhancing customer engagement to deliver exceptional service.
Overview
9
9
years of professional experience
Work History
Call Operator
AnswerOne Inc.
Lexington,KY
07.2024 - Current
- Responded to incoming customer inquiries with professionalism and clarity.
- Assisted in resolving customer issues by providing accurate information and solutions.
- Maintained high levels of service quality through effective communication and problem-solving skills.
- Utilized call center software to log interactions and update customer records efficiently.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Received incoming calls and paged individuals and departments over PA system.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Co General Manager
Little Caesars Pizza
Winchester, KY
05.2017 - 08.2022
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Led operational strategies to enhance efficiency across multiple store locations.
- Developed training programs to improve staff performance and customer service standards.
- Coordinated marketing initiatives to increase brand presence within the local community.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and compliance with company policies.
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Coordinated food and beverage orders efficiently to minimize wait times.
- Crafted high-quality pizzas using traditional techniques and fresh ingredients.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Developed and delivered training sessions on operational best practices and compliance standards.
- Facilitated workshops to enhance employee engagement and skill development across diverse teams.
Education
High School Diploma -
George Rogers Clark
Winchester, KYSkills
- Call center software
- Customer service
- Sales techniques
- Customer engagement
- Professional phone skills
- Professional communication
- Problem-solving
- Listening skills
- Follow-up skills
- Multitasking
- Reliability
- Adaptability
- Teamwork
- Cross-functional teamwork
- Excellent communication
- Relationship management
- Computer skills
- Typing skills
Timeline
Call Operator
AnswerOne Inc.
07.2024 - Current
Co General Manager
Little Caesars Pizza
05.2017 - 08.2022
High School Diploma -
George Rogers Clark