Rebecca Wagers
Burlington
Summary
Dynamic Shift Manager at Donatos with a proven track record in employee training and customer service excellence. Enhanced team performance through effective mentoring and problem-solving, while maintaining optimal inventory levels. Committed to delivering high-quality service and fostering a collaborative work environment. Skilled in cash handling and decision-making.
Overview
9
9
years of professional experience
Work History
Shift Manager
Donatos
10.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Delivery Driver
Donatos
05.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Crew Trainer
Archways McDonald's
06.2016 - 09.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
High School Diploma -
Randall K Cooper High School
Union, KY06.2017
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Mentoring and coaching
- Quality assurance
- Interpersonal skills
- Inventory control
Timeline
Shift Manager
Donatos
10.2024 - Current
Delivery Driver
Donatos
05.2023 - Current
Crew Trainer
Archways McDonald's
06.2016 - 09.2024
High School Diploma -
Randall K Cooper High School
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