Rebecca Wright
Hazel Green
Summary
Experienced with emergency communication protocols, ensuring timely responses and accurate information dissemination. Utilizes advanced multitasking abilities to manage multiple communication channels efficiently. Knowledge of maintaining composure in high-stress situations, ensuring reliable and effective communication.
Overview
13
13
years of professional experience
Work History
Telecommunicator
City of West Liberty
West Liberty, KY
11.2024 - Current
- Operate multi-line phone system to dispatch emergency services effectively.
- Record and relay critical information to first responders promptly.
- Monitor radio communications to maintain situational awareness during incidents.
- Assist in maintaining accurate logs of calls and responses for record-keeping.
- Provide exceptional customer service to callers in distressing situations.
- Collaborate with team members to ensure effective communication during emergencies.
- Adapt quickly to changing situations, prioritizing tasks based on urgency and importance.
Certified Nursing Assistant
West Liberty Nursing and Rehab
West Liberty, KY
02.2024 - 04.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported nursing team in executing care plans for diverse patient needs.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with patients and families regarding care procedures and needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
UK Healthcare, Chandler Hospital
Lexington, KY
08.2023 - 10.2023
- Collaborated with interdisciplinary teams to enhance patient care experiences.
- Participated in training sessions to improve skills and knowledge in patient care practices.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Fountain Circle Care and Rehabilitation Center
Winchester, KY
05.2023 - 08.2023
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Patient Care Assistant
St. Claire Healthcare
Morehead, KY
02.2022 - 04.2023
- Assisted nursing staff in delivering patient care and monitoring vital signs.
- Implemented efficient documentation practices for patient records and treatment updates.
- Supported patients with daily living activities, promoting independence and comfort.
- Conducted routine assessments to identify changes in patient conditions, reporting findings promptly.
- Maintained cleanliness and organization of patient areas, contributing to a safe environment.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
Certified Nursing Assistant
Ridgeway Nursing and Rehab
Owingsville, KY
06.2021 - 09.2021
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Patient Care Assistant
St. Claire Healthcare
Morehead, KY
09.2020 - 06.2021
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Gathered medical information, weight and height measurements and vital signs.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Molding Operator
SRG Global
Morehead, KY
01.2013 - 02.2020
- Monitored production processes, ensuring adherence to safety and quality standards.
- Trained new operators on machine setup and operational procedures.
- Recorded production data accurately for quality assurance and reporting purposes.
- Tackled rework tasks with re-inspection, sorting, adjustments and cleaning of parts.
- Maintained safe working conditions and followed proper operating practices and procedures to avoid injuries and accidents.
- Inspected molded product per quality requirements and mold book, delivering ideal results and minimizing waste.
Education
No Degree - Certified Nursing Assistant
Maysville Community And Technical College
Morehead05-2020
High School Diploma -
Lewis County High School
Vanceburg05-2012
Skills
- Call prioritization
- Inbound customer service
- Public safety awareness
- Stress tolerance
- Information gathering
- Multi-line telephone systems
- Emergency management
- Teamwork and collaboration
- Time management
- Multitasking
- Effective communications
Timeline
Telecommunicator
City of West Liberty
11.2024 - Current
Certified Nursing Assistant
West Liberty Nursing and Rehab
02.2024 - 04.2024
Certified Nursing Assistant
UK Healthcare, Chandler Hospital
08.2023 - 10.2023
Certified Nursing Assistant
Fountain Circle Care and Rehabilitation Center
05.2023 - 08.2023
Patient Care Assistant
St. Claire Healthcare
02.2022 - 04.2023
Certified Nursing Assistant
Ridgeway Nursing and Rehab
06.2021 - 09.2021
Patient Care Assistant
St. Claire Healthcare
09.2020 - 06.2021
Molding Operator
SRG Global
01.2013 - 02.2020
No Degree - Certified Nursing Assistant
Maysville Community And Technical College
High School Diploma -
Lewis County High School