Reece Joles
Richmond,KY
Overview
4
4
years of professional experience
Work History
Delivery Driver
Pizza Hut
Paducah, KY
04.2023 - Current
- Delivered orders promptly, ensuring customer satisfaction and adherence to quality standards.
- Maintained accurate records of deliveries, contributing to inventory management and operational efficiency.
- Navigated routes effectively, optimizing delivery times while adhering to traffic regulations and safety protocols.
- Assisted in training new drivers on delivery procedures and customer service expectations.
- Managed cash transactions accurately, maintaining accountability during shifts and reducing discrepancies.
- Collaborated with kitchen staff to ensure timely order preparation and seamless service execution.
- Identified areas for process improvement, enhancing overall delivery workflow and team productivity.
Shift Leader
Marco's Pizza
Paducah, KY
06.2022 - 07.2022
- Supervised shift operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Coordinated inventory management, minimizing waste and optimizing stock levels.
- Implemented process improvements, enhancing order accuracy and speed of service.
- Monitored employee performance, providing constructive feedback to improve productivity.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Delivery Driver
Marco's Pizza
Paducah, KY
03.2022 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Education
Bachelor of Science - Sociology
Eastern Kentucky University
Richmond, KY05-2026
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Conflict resolution
- POS system operation
- GPS navigation
Timeline
Delivery Driver
Pizza Hut
04.2023 - Current
Shift Leader
Marco's Pizza
06.2022 - 07.2022
Delivery Driver
Marco's Pizza
03.2022 - 07.2022
Bachelor of Science - Sociology
Eastern Kentucky University