Reese Sturgeon
Louisville
Summary
Results-driven professional with a strong background in sports management, event coordination, and customer service. Proficient in utilizing data analysis tools and managing logistics for large-scale events. Known for effective communication, collaboration, and consistently delivering high-quality results.
Overview
5
5
years of professional experience
Work History
Inbound Sales Specialist
Delaware Life Insurance Company
09.2024 - Current
- Successfully resolved escalated customer complaints while maintaining professionalism and adhering to company policies.
- Collaborated with team members to achieve collective sales goals and provide exceptional customer service.
- Utilized CRM software for effective lead management, ensuring timely follow-up with prospective customers.
- Enhanced overall customer experience by providing tailored solutions that met individual needs and preferences.
Student Manager
University of Louisville Baseball
08.2020 - 07.2024
- Assist the Louisville Baseball coaches, equipment manager, and players to ensure daily practice and operating tasks run smoothly
- Responsible for organizing and executing an international competition and mission trip to the Dominican Republic in 2023
- Utilize software, such as Trackman, Rapsodo, and BATS, for data and film analysis
- Collaborate with other student managers to successfully maintain Adidas equipment dispersed to members of the program
- Promote the behind-the-scenes work of a student manager by maintaining Twitter and other social media platforms
Seasonal Associate
Pastime Tournaments
05.2021 - 07.2024
- Collaborated with multiple youth baseball tournament directors and the head groundskeeper to meticulously coordinate and execute tournament schedules, ensuring athletic fields were appropriately groomed, cleaned, and primed for play
- Enforced park and stadium regulations during games, fostering a positive and enjoyable experience for all spectators
- Proactively communicated with teams and organizations via email and phone calls to facilitate future tournament participation
Education
Bachelor of Science in Business Administration - Marketing
University of Louisville
Louisville, KY05.2024
Skills
- Goal oriented
- Attention to detail
- Customer relationship building
- Adaptability and flexibility
- Microsoft office
- Team collaboration
Volunteer Opportunities
- Susan G. Komen Breast Cancer Walk
- Miracle League of Louisville
- Dominican Republic mission trip with Louisville Baseball
Timeline
Inbound Sales Specialist
Delaware Life Insurance Company
09.2024 - Current
Seasonal Associate
Pastime Tournaments
05.2021 - 07.2024
Student Manager
University of Louisville Baseball
08.2020 - 07.2024
Bachelor of Science in Business Administration - Marketing
University of Louisville
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