Regan Shepherd
Food City
Whitesburg
11
years of professional experience
Dedicated professional with proven abilities in customer service and teamwork. Skilled in conflict resolution and quality assurance, ready to enhance guest experiences and promote a safe environment.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Seasoned hospitality professional ready to lead barista teams to success. Brings valuable experience in handling high-volume environments, training staff, and optimizing service delivery. Known for fostering collaborative efforts and adapting to dynamic needs while showcasing expertise in coffee preparation and customer engagement.
Work History
Housekeeper
2 Years 3 Months- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment and utilized appropriate chemicals for various surfaces.
- Assisted in inventory management of cleaning supplies and materials.
- Collaborated with healthcare staff to ensure a safe environment for patients.
Lead Barista
2 Years 10 Months- Supervised daily operations of coffee bar, ensuring optimal customer service and product quality.
- Trained and mentored junior baristas on beverage preparation techniques and customer engagement strategies.
- Managed inventory levels, ordering supplies to maintain efficient workflow and minimize waste.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Server Manager
3 Years 3 Months- Managed inventory levels to ensure product availability and freshness.
- Assisted customers with product selection, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Trained new staff on bakery procedures and customer service standards.
- Collaborated with kitchen staff to streamline menu offerings based on seasonal availability.
- Oversaw inventory management, reducing waste through effective stock control measures.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Bakery Clerk
6 Months- Maintained cleanliness of work area, adhering to food safety regulations.
- Collaborated with team members to streamline operations during peak hours.
- Developed promotional displays to increase visibility of seasonal products.
- Analyzed sales trends to recommend adjustments in inventory ordering processes.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Server
7 Months- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu offerings, service protocols, and hospitality standards.
- Maintained cleanliness and organization of dining area to enhance guest experiences.
- Fostered a positive team environment through open communication and mutual support among staff members.
CNA
1 Year 8 Months- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control protocols, enhancing patient safety during care procedures.
- Collaborated with healthcare team to develop and execute individualized care plans.
- Advocated for patient needs, fostering a supportive environment for recovery.
- Trained new staff on best practices for patient care and safety standards.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Sales Associate
4 Months- Supervised daily gas station operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored new staff on best practices for customer service and equipment usage.
- Conducted regular maintenance checks on fuel pumps and dispensers, ensuring operational efficiency.
- Implemented cash handling procedures, maintaining accuracy in transactions and reconciliations.
- Maintained clean and orderly work station.
- Collaborated with management to develop promotional strategies, increasing foot traffic and sales volume.
Lifeguard
1 Year 3 Months- Monitored pool activities to ensure safety and adherence to regulations.
- Administered first aid and CPR to patrons as needed.
- Conducted regular safety inspections of pool facilities and equipment.
- Trained new lifeguards on safety protocols and emergency response procedures.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Prevented accidents through regular equipment inspections and maintenance.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
High School Diploma
No Degree - Phlebotomy Technician
Certificate - CNA
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Quality assurance controls
Safety protocols
Adaptability to change
Conflict handling
Team management
Active listener
Verbal and written communication
Speedy and efficient
Timeline
Housekeeper
Mountain Comprehensive Health Corporation
05.2024 - CurrentRead More
Lead Barista
Food City
10.2023 - CurrentRead More
Server Manager
Heritage Kitchen
03.2020 - 06.2023Read More
Bakery Clerk
Insomnia Cookies
11.2019 - 05.2020Read More
Server
Local Taco
10.2019 - 05.2020Read More
CNA
ARH Hospital
01.2018 - 09.2019Read More
Sales Associate
Double Kwik
07.2017 - 11.2017Read More
Lifeguard
Whitesburg City Pool
05.2015 - 08.2016Read More
Penn Foster College
No Degree from Phlebotomy Technician
Read More
Letcher County Central High School
High School Diploma
Read More
ARH Hospital
Certificate from CNA
Read More