Regina Branum
Glendale
Summary
Dynamic office manager with extensive experience in optimizing workflow processes and managing customer relations. Known for strong organizational skills and a commitment to enhancing team collaboration, driving improved service delivery and operational efficiency.
Overview
22
22
years of professional experience
Work History
Registered Behavior Technician
Contracted
Glasgow, KY
01.2026 - Current
- Implemented individualized behavior intervention plans for clients under supervision.
- Assisted in monitoring client progress and documenting behavioral data accurately.
- Collaborated with multidisciplinary team to develop effective treatment strategies.
- Utilized positive reinforcement techniques to encourage desired behaviors in clients.
- Engaged clients in therapeutic activities to promote skill development and social interaction.
- Maintained professional communication with families regarding client progress and recommendations.
- Participated in ongoing training sessions to enhance knowledge of behavior analysis principles.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
Owner/Operator
Self-employeed
Columbus, IN
03.2018 - 01.2026
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Trained and mentored staff to improve service standards and operational efficiency.
- Established strong vendor relationships to optimize supply chain management and reduce costs.
- Enhanced customer satisfaction through personalized services and effective problem resolution.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Office Manager
J&M Construction LLC
Hope, IN
06.2010 - 03.2018
- Streamlined office operations by implementing efficient scheduling systems and optimizing resource allocation.
- Managed vendor relationships to ensure timely supply deliveries and maintain quality standards.
- Developed and enforced office policies that improved workflow consistency and enhanced team collaboration.
- Oversaw financial administration, including budgeting, invoicing, and expense tracking to support project profitability.
- Coordinated project documentation processes, ensuring compliance with industry regulations and enhancing record accuracy.
- Led training sessions for new staff on office procedures and company protocols to foster a knowledgeable workforce.
- Analyzed operational workflows to identify improvement areas, resulting in increased efficiency across multiple departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
CNA
Columbus Rehabilitation Center
Columbus, IN
05.2004 - 06.2010
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, enhancing resident well-being and promoting independence.
- Monitored vital signs, documenting changes to maintain accurate health records for staff review.
- Collaborated with nursing staff to develop individualized care plans, improving overall patient satisfaction.
- Trained new CNAs on best practices for patient interaction and safety protocols, fostering a supportive environment.
- Implemented infection control measures, reducing the risk of illness among residents and staff members.
- Advocated for resident needs during team meetings, influencing care strategies and policies effectively.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Led initiatives to enhance communication between caregivers and families, ensuring transparency in resident care updates.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Education
High School Diploma -
Columbus East High School
ColumbusSkills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Clear oral/written communication
- Payroll processing
- Bookkeeping
- Administrative support
- Payroll and budgeting
- Document management
- Credit and collections
- Account reconciliation
Timeline
Registered Behavior Technician
Contracted
01.2026 - Current
Owner/Operator
Self-employeed
03.2018 - 01.2026
Office Manager
J&M Construction LLC
06.2010 - 03.2018
CNA
Columbus Rehabilitation Center
05.2004 - 06.2010
High School Diploma -
Columbus East High School