Summary
Overview
Work History
Education
Skills
Timeline
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Renee Johnson

West Bay

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to delivering high-quality service in fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining positive client relationships. Proven ability to manage billing, process payments, and support operational tasks such as scheduling and logistics. Strong communicator with a commitment to accuracy, efficiency, and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Cargo Agent/Customer Service Representative

Cayman Airways
10.2024 - Current
  • Managed cargo intake, documentation, and tracking to ensure timely and accurate shipments.
  • Provided front-line customer service by assisting clients with inquiries, booking cargo, and resolving shipping issues.
  • Handled billing and invoicing processes, ensuring accuracy and timely submission.
  • Accepted and processed customer payments via various methods (check and card).
  • Responded to incoming calls and emails, delivering clear information regarding services, schedules, and cargo status.
  • Maintained records of transactions, customer interactions, and cargo logs using internal systems.
  • Collaborated with dispatch and logistics teams to coordinate efficient cargo delivery.
  • Ensured compliance with company policies and shipping regulations.

Stores Clerk/Driver

Cayman Airways
03.2019 - 10.2024
  • Maintained accurate inventory records by updating computer databases, tracking product movement and recording discrepancies.
  • Conducted cycle counts of various inventory items to ensure accuracy of system information.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Received incoming materials from vendors and inspected them for defects or damage prior to stocking shelves.
  • Worked with purchasing department to resolve any discrepancies between purchase orders and invoices.
  • Recording and scheduling maintenance of vehicles repairs, weekly checks and vehicle registration.
  • Ensured cargo was secured properly in accordance with company policy and regulations.
  • Clearing of packages and merchandise through Custom and Border Control and preparing of purchase orders, invoices and shipping documents.

Airport Security Officer

APS
03.2016 - 03.2019
  • Conducted security checks of passengers and their baggage, ensuring compliance with TSA regulations.
  • Patrolled terminal buildings and other areas to ensure the safety of travelers and staff.
  • Inspected cargo for contraband items or hazardous materials.
  • Coordinated and maintained smooth passenger traffic flow through airport security checkpoints and maintained strong customer service standards.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Provided security and protection to travelers across all transportation sectors whilst assisting passengers with disabilities in walking through screening checkpoints.

Education

High School Diploma -

Wesleyan Christian Academy
Cayman Islands
06-2006

Skills

  • Excellent Customer Service
  • Outstanding Communication Skills
  • Documentation and Reporting
  • Billing Inquiries & Payment Processing
  • Adaptability & Resourcefulness
  • Proficient in Microsoft Software
  • Problem-Solving Abilities & Problem Resolution

Timeline

Cargo Agent/Customer Service Representative

Cayman Airways
10.2024 - Current

Stores Clerk/Driver

Cayman Airways
03.2019 - 10.2024

Airport Security Officer

APS
03.2016 - 03.2019

High School Diploma -

Wesleyan Christian Academy

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Renee Johnson