Michael Rhoden
George Town,Cayman Islands
Summary
Motivated and versatile professional seeking an opportunity to contribute strong skills in management, marketing, and multimedia production. With a background in teaching, choreography, graphic design, and content creation, I aim to bring creativity, leadership, and a strong work ethic to a dynamic team. Eager to apply my expertise in both technical and artistic fields while continuing to grow and develop in a collaborative and innovative environment.
Overview
9
9
years of professional experience
Work History
Office Administrator
CG BritCay
08.2024 - Current
- Perform data entry tasks by inputting information into spreadsheets using Microsoft Excel, with accuracy and attention to detail.
- Retrieve and digitize data from paper files, ensuring proper organization, and timely entry.
- Cross-check and validate data fields to ensure completeness, accuracy, and consistency.
- Communicate with clients via phone and email to obtain necessary information, or clarify missing data.
- Manage client email responses effectively, updating records and systems as needed to maintain up-to-date and accurate information.
Customer Service Representative
Camana Bay Cinema
06.2024 - Current
- Manage payment transactions efficiently, including cash, credit cards, gift cards, and vouchers, ensuring accuracy and compliance with company policies.
- Provide fresh concession products while delivering fast, friendly, and professional service to guests.
- Prepare and maintain concession equipment, ensuring cleanliness and functionality at all times.
- Cook food items following established preparation procedures and safety guidelines.
- Ensure guest satisfaction by smiling, greeting, and thanking all patrons, delivering a positive customer experience.
- Assist with seating patrons in auditoriums in an organized and courteous manner.
- Monitor picture and sound quality in auditoriums to ensure an optimal viewing experience for guests.
Reservist/Physical Training Leader
Cayman Islands Regiment
09.2022 - Current
- Serve as a member of the Emergency Response Team, providing critical support during humanitarian and disaster relief operations.
- Participate in and coordinate disaster response efforts, ensuring timely and effective assistance to affected individuals and communities.
- Deliver physical training instruction, designing, and implementing fitness programs to improve team readiness and overall physical performance.
- Support humanitarian initiatives by facilitating logistics, rescue operations, and resource distribution in high-pressure environments.
Dance Instructor
Dreamchasers Cayman
08.2017 - 08.2024
- Teach various dance styles, including Hip Hop, Reggae, Dancehall, Afro, and Modern Contemporary, ensuring engaging and skill-building sessions for students of all levels.
- Plan and coordinate end-of-term and Christmas shows, including scriptwriting for the MC, designing flyers, scheduling meetings, and managing event logistics.
- Handle graphic design, promotion, and advertising to enhance the visibility and branding of the dance company.
- Confidently engage with students and parents in studio settings, public events, via email, and over the phone, to maintain strong relationships and open communication.
- Motivate and encourage students, providing positive feedback and support to foster growth, confidence, and consistent progress.
- Effectively multitask in high-paced environments to manage teaching, administrative duties, and event preparations seamlessly.
Department of Education
National Gallery of the Cayman Islands
09.2023 - 08.2024
- Provide administrative support to the Education Coordinator, ensuring the smooth operation of educational programs.
- Assist during school and visitor tours, offering guidance and enhancing the visitor experience.
- Perform receptionist duties in the exhibition hall, including welcoming guests, answering inquiries, and managing front desk operations.
- Act as a classroom assistant, supporting instructors with lesson delivery and classroom management.
- Support the exhibition and curatorial team with administrative tasks, research, and logistical coordination.
- Utilize DonorPerfect to manage donor records and contributions effectively.
- Operate the Point of Sale (POS) system, handling transactions, and maintaining accurate sales records.
Office Administration, Sale Representative
KT Master Painter and Janitorial
05.2016 - 06.2023
- Manage phone calls and emails, ensuring prompt and professional communication with clients and stakeholders.
- Schedule and coordinate meetings, organize appointments, and ensure smooth interactions between clients and team members.
- Meet with clients to discuss business needs, providing support, and fostering positive relationships.
- Prepare and maintain employee paperwork, ensuring all documentation is accurate and up-to-date.
- Promote and advertise the business, implementing strategies to increase visibility and attract new clients.
- Oversee payroll and monitor company funds, ensuring timely and accurate financial management.
Internship
University College of the Cayman Islands
05.2022 - 07.2022
- Maintain and update website content, ensuring functionality, accuracy, and an engaging user experience.
- Write and distribute press releases, effectively communicating company news and updates to the media and stakeholders.
- Manage email correspondence, ensuring timely responses and professional communication with clients and partners.
- Make phone calls, handle inquiries, and coordinate communication with clients, vendors, and team members.
- Design graphics for marketing materials, online content, and social media platforms to enhance brand visibility.
- Oversee social media management, creating and scheduling posts, engaging with followers, and analyzing performance metrics to optimize content strategies.
Internship
Progressive Distributor Limited
01.2018 - 04.2018
- Gained hands-on experience by assisting managers across various departments, including Human Resources, Finance, Sales, Operations, Information Technology, and Marketing.
- Observed and participated in daily operations, gaining insights into the responsibilities and functions of each department.
Internship
Cayman National Bank
10.2015 - 04.2016
- Manage the filing and organization of documents, ensuring proper documentation, and easy retrieval.
- Assist with auditing tasks, ensuring accuracy and compliance with company standards.
- Perform scanning of documents for digital storage and organization.
- Provide typewriting support, preparing reports, correspondence, and other office materials.
- Support general office administration, assisting with day-to-day operations to ensure efficiency.
Education
Bachelor's Degree - Concentration in Management, Minor in Marketing
University College of The Cayman Islands
08.2022
Associate degree - Business Administration
University College of the Cayman Islands
04.2019
Certificate of Completion -
Cayman Islands Further Education Center
05.2016
Level 2 diploma - with honors
John Gray High School
06.2015
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Experienced in graphic design
- Strong teaching and public speaking skills
- Demonstrated leadership and teamwork capabilities
- Quick to adapt and learn new concepts
- Receptive to constructive criticism
- Skilled dancer and choreographer
- Proficient in photography, film editing, and video editing
- Strong critical thinking and problem-solving abilities
- Effective collaboration and teamwork
- Excellent communication skills
- Innovative with a strong focus on creativity
Accomplishments
- Physical Training Leader Course, Certificate of Completion
- Cayman Islands Bankers' Association, Cayman Banking Certificate
- HubSpot Certification
- Social Media Certification
- Content Strategy Certification
- Community Service Award, John Gray High School
- Junior Achievement Career Success Certificate
References
- Belinda Blessitt Vincent, Professor, University College of the Cayman Islands
Email: bblessitt@ucci.edu.ky | Phone: 345-623-0535 - Susanne Palmer, Professor, University College of the Cayman Islands
Email: spalmer@ucci.edu.ky | Phone: 345-623-0576
Timeline
Office Administrator
CG BritCay
08.2024 - Current
Customer Service Representative
Camana Bay Cinema
06.2024 - Current
Department of Education
National Gallery of the Cayman Islands
09.2023 - 08.2024
Reservist/Physical Training Leader
Cayman Islands Regiment
09.2022 - Current
Internship
University College of the Cayman Islands
05.2022 - 07.2022
Internship
Progressive Distributor Limited
01.2018 - 04.2018
Dance Instructor
Dreamchasers Cayman
08.2017 - 08.2024
Office Administration, Sale Representative
KT Master Painter and Janitorial
05.2016 - 06.2023
Internship
Cayman National Bank
10.2015 - 04.2016
Bachelor's Degree - Concentration in Management, Minor in Marketing
University College of The Cayman Islands
Associate degree - Business Administration
University College of the Cayman Islands
Certificate of Completion -
Cayman Islands Further Education Center
Level 2 diploma - with honors
John Gray High School
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