Renee Sue Milburn
Louisville
Summary
Dynamic professional with extensive experience in healthcare and management, notably at Ortho Louisville. Excelled in enhancing patient experiences and streamlining operations, evidenced by a significant increase in patient satisfaction. Skilled in HIPAA compliance and customer service, demonstrating exceptional time management and teamwork. Proven track record of implementing cost-saving strategies, achieving a balance between quality care and operational efficiency.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Ortho Louisville
08.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Assistant
Body RX
08.2020 - 04.2023
- Organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed medical records management, including filing, organizing and scanning documents.
General Manager
Louisville Athletic Club
03.2017 - 05.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
High School Diploma -
Ballard High School
Louisville, Ky05-1994
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Medical billing
- Insurance claims
- Customer service
- Time management
- Collaboration and teamwork
Timeline
Medical Receptionist
Ortho Louisville
08.2024 - Current
Medical Assistant
Body RX
08.2020 - 04.2023
General Manager
Louisville Athletic Club
03.2017 - 05.2020
High School Diploma -
Ballard High School
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