Autumn Craig
Lebanon
Summary
Experienced, personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, drive results and contribute to company success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Newcomb Oil
04.2023 - Current
- Developed strong relationships with customers by providing personalized support to encourage repeat business
- Provided excellent customer service to resolve customer complaints in a timely manner
- Mentored new employees on procedures and policies to maximize team performance
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Cooler stocking (making sure that all products were in their correct places)
- Knowing how to read a planogram in order to stock products accordingly
Education
High School Diploma -
Marion County High School
Lebanon, KY05.2021
Skills
- Customer Service
- Product Knowledge
- Staff Training
- Adaptive Team Player
- High-Energy Attitude
- Product Sales
- Retail Marketing
- Problem-Solving Abilities
- Critical Thinking
- Positive and Professional
Timeline
Customer Service Representative
Newcomb Oil
04.2023 - Current
High School Diploma -
Marion County High School
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