Joshua Evans
London,KY
Summary
Proven leader with a track record of enhancing productivity and fostering growth at Jurassic Quest. Leveraged communication and critical thinking skills to resolve inefficiencies, achieving significant process improvements. Excelled in roles requiring adaptability and teamwork, notably at Walmart D.C. through being an order filler, back-up CSD, safety team member, and working in the Leadership Ascend Program. Successful handling of high-volume work. Diligently enhancing career skills through the GUILD program with Bellevue University obtaining a People and Business Leadership Certificate. Furthering opportunities by pursuing a Bachelor's Degree in Supply Chain, Logistics, and Transportation Management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Order Filler
Walmart D.C.
01.2022 - Current
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Assistant Manager
FedEx: Ground
05.2019 - Current
- Assisted with oversight of team members and daily operations.
- Assisted with facilitating pick-up and delivery of packages.
- Monitored and ensured quality of packages enroute to destinations.
- Ensure DOT compliance with vehicles.
Customer Service Representative
Senture
04.2018 - 04.2019
- Responded to customer requests for products, services, and company information via telephone.
- Tracked customer policies and updated with most recent customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Operations Manager
Jurassic Quest
07.2015 - 03.2019
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Somerset Community College
Somerset, KYCertificate - People And Business Leadership
Bellevue University
Bellevue, NEHigh School Diploma -
North Laurel High School
London, KY2015
Skills
- Communication
- Leadership
- Customer Service
- Creativity
- Critical Thinking
- Problem Solving
- Time Management
- Teamwork
- Punctuality
- Adaptability
Certification
- Walmart D.C. CSD Lead
- People and Business Leadership
Volunteer Work
Worked with a local church for their Summer Feeding Program providing meals to less fortunate children during the summer months when they were not provided meals without the functioning of the school systems and would have otherwise went without.
Participated in hosting a 'Prom Night' for the elderly of Laurel Heights Home for the Elderly
Timeline
Order Filler
Walmart D.C.
01.2022 - Current
Assistant Manager
FedEx: Ground
05.2019 - Current
Customer Service Representative
Senture
04.2018 - 04.2019
Operations Manager
Jurassic Quest
07.2015 - 03.2019
Somerset Community College
Certificate - People And Business Leadership
Bellevue University
High School Diploma -
North Laurel High School
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