Mackenzie Thompson
Frankfort
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant management position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Assistant Seasonal Manager
Dollar Tree
05.2024 - Current
- Maintained a clean, organized store environment to enhance customer experience and facilitate efficient operations.
- Trained new employees on company policies, procedures, products, ensuring consistency in service delivery across the team.
- Managed cash handling procedures, reducing errors while maintaining accurate daily reports of transactions.
- Utilized store''s social media platforms promoting seasonal sales events, effectively driving foot traffic and increasing revenue during peak times.
- Supervised daily opening/closing procedures ensuring timely completion of tasks adhering security protocols established by company policy.
- Developed strong relationships with customers, leading to repeat business through personalized service.
- Increased customer satisfaction by addressing concerns promptly and professionally.
Administrative Assistant
Adecco
07.2023 - 01.2024
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
Customer Service Representative
Adecco
03.2023 - 06.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier
Tractor Supply
11.2022 - 02.2023
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Mailroom Clerk
Adecco
07.2022 - 02.2023
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained clean and organized mail room to promote safety and efficiency.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Reduced misplaced mail incidents by diligently updating and maintaining address databases for all employees.
Dasher
DoorDash
05.2022 - 08.2022
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Cashier
Kroger
01.2022 - 04.2022
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier Team Lead
TJX Companies
10.2020 - 12.2021
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Western Hills High School
Frankfort KY05-2021
Skills
Database Maintenance
Report Preparation
Information Verification
Data Entry
Compiling Data
Error Detection
Data Collection
Data Entry Software
Spreadsheet Creation
Keyboard Shortcuts
Multitasking Abilities
Customer Service
Customer Relationship Management
Bookkeeping
- Time management
- Multitasking and organization
- Team collaboration
- Team motivation
- Scheduling and planning
- Staff supervision
Teamwork and collaboration
Data Analysis
Microsoft Office, Excel, Outlook, etc
Self Motivation
Problem Solving
Cashiering
Money Management
Organization Skills
Timeline
Assistant Seasonal Manager
Dollar Tree
05.2024 - Current
Administrative Assistant
Adecco
07.2023 - 01.2024
Customer Service Representative
Adecco
03.2023 - 06.2023
Cashier
Tractor Supply
11.2022 - 02.2023
Mailroom Clerk
Adecco
07.2022 - 02.2023
Dasher
DoorDash
05.2022 - 08.2022
Cashier
Kroger
01.2022 - 04.2022
Cashier Team Lead
TJX Companies
10.2020 - 12.2021
High School Diploma -
Western Hills High School
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