Summary
Overview
Work History
Education
Skills
Timeline
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Rhiannon Selvidge

Morehead

Summary

Dynamic Restaurant Manager with a proven track record at McDonald's, excelling in team management and customer engagement. Enhanced operational efficiency through effective staff training and conflict resolution, while optimizing labor costs. Committed to fostering a positive work environment and ensuring compliance with health regulations, driving overall service excellence.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

McDonald's
09.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.

Peer Support Worker

Addiction Recovery Care
06.2019 - 08.2022
  • Participated in ongoing training opportunities to stay current on best practices in mental health support services.
  • Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
  • Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
  • Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
  • Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
  • Provided crisis intervention support, helping clients navigate through challenging situations with appropriate resources and referrals.
  • Enhanced group dynamics by facilitating peer support meetings, fostering a safe and supportive environment.
  • Served as a liaison between clients and healthcare professionals, ensuring that client needs were effectively communicated and addressed.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
  • Elevated the overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.

Education

Associate Of Applied Science - Psychology

Somerset Community College
Somerset, KY
06.2003

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Shift management
  • Food service background
  • Staff scheduling
  • Supervisory skills
  • Kitchen equipment operation and maintenance
  • Labor and food cost control
  • Stable work history

Timeline

Restaurant Manager

McDonald's
09.2022 - Current

Peer Support Worker

Addiction Recovery Care
06.2019 - 08.2022

Associate Of Applied Science - Psychology

Somerset Community College

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Rhiannon Selvidge