Rhoda Brown
Bowling Green
Summary
Professional with extensive experience in customer service and clinical support roles, adept at managing front desk operations and ensuring a welcoming environment for clients. Demonstrated ability to coordinate patient flow and manage inventory effectively, contributing to operational efficiency in fast-paced settings. Proven skills in medication verification and appointment scheduling, enhancing overall service delivery and compliance adherence. Fostering teamwork and collaboration to improve service outcomes.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Hospital Technician
Regions stroke and neuroscience hospital
Bowling Green
12.2021 - 08.2024
- Emergency & Clinical Support: Assisted medical teams during active ED assessments by providing immediate access to critical medications and equipment.
- Pharmacy & Medication Logistics: Acted as the primary ward-to-pharmacy liaison to procure and verify medications, refills, and specialized supplies (NRB masks, NG tubes, pressure socks).
- Prescription & Data Management: Reviewed physician prescriptions for accuracy in dosage and quantity, documented details in patient files, and maintained dispensing logs.
- Sterile Processing: Operated autoclaves to sterilize instrument packs and prepared surgical materials (gauze) for theatre use.
- Ward & Inventory Oversight: Managed stock levels for all medical and non-medical consumables, ensuring constant availability through timely refills.
- Dosage & Quality Verification:
- Confirming medication names, dosages, and quantities against prescriptions before delivering them to nurses for administration.
- Patient Flow Coordination: Supporting the management of admissions and discharges, including room preparation and supervising support staff for environmental cleanliness.
Receptionist
Remykings global hotel
Owerri
02.2020 - 10.2021
- Managed front desk operations, providing exceptional customer service and ensuring a welcoming atmosphere for guests.
- Answered multi-line phone system, effectively directing calls and addressing guest inquiries to enhance satisfaction.
- Coordinated room assignments and reservations using hotel management software, optimizing occupancy rates and guest experiences.
- Assisted in check-in and check-out processes, ensuring accuracy and efficiency to streamline guest arrivals and departures.
- Trained new reception staff on operational procedures and customer service standards, fostering a collaborative team environment.
- Collaborated with housekeeping and maintenance teams to resolve guest issues promptly, contributing to overall service excellence.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Receptionist
Famous Suites Hotel
Owerri
02.2018 - 12.2019
- Managed front desk operations, providing exceptional customer service and ensuring a welcoming atmosphere for guests.
- Answered multi-line phone system, effectively directing calls and addressing guest inquiries to enhance satisfaction.
- Coordinated room assignments and reservations using hotel management software, optimizing occupancy rates and guest experiences.
Education
Higher National Diploma (H.ND) - Science Laboratory Technology (Microbiology)
Federal Polytechnics Nekede
09.2013 - 07.2019
Skills
- Customer service
- Medication verification
- Inventory management
- Front desk operations
- Appointment scheduling
- Team collaboration
- Clinical support
- Compliance adherence
Timeline
Hospital Technician
Regions stroke and neuroscience hospital
12.2021 - 08.2024
Receptionist
Remykings global hotel
02.2020 - 10.2021
Receptionist
Famous Suites Hotel
02.2018 - 12.2019
Higher National Diploma (H.ND) - Science Laboratory Technology (Microbiology)
Federal Polytechnics Nekede
09.2013 - 07.2019