Summary
Overview
Work History
Education
Skills
Timeline
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Richard Fullen

Dunnville

Summary

Dynamic and results-driven professional with extensive experience at Hardee's, excelling in operations management and staff development. Proven track record of driving sales growth and enhancing customer satisfaction through effective team leadership and strategic budgeting. Skilled in inventory control and fostering positive employee relations, ensuring compliance with food safety standards.

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Applebee's Grill + Bar
02.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Hiring and terminating
  • Truck ordering
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

General Manager

Hardee's
01.2020 - 02.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant General Manager

Bob Evans Restaurant
08.2018 - 01.2020
  • Resolved problems promptly to elevate customer approval.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

Chef

Hilton Garden Inn Hotel
03.2015 - 03.2018
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.

Education

Associate of Arts - Business And Managerial Economics

The Ohio State University
Columbus, OH
07-2015

Associate of Arts - Culinary

The Ohio State University
Columbus, OH
07-2015

High School Diploma -

Columbus Downtown High
Columbus, OH
06-2013

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Food safety and sanitation
  • Training and development background
  • Employee scheduling
  • Customer relationship management (CRM)
  • Budget control
  • Business development
  • Human resources
  • Servsafe/Alcohol License

Timeline

Assistant General Manager

Applebee's Grill + Bar
02.2023 - Current

General Manager

Hardee's
01.2020 - 02.2023

Assistant General Manager

Bob Evans Restaurant
08.2018 - 01.2020

Chef

Hilton Garden Inn Hotel
03.2015 - 03.2018

Associate of Arts - Business And Managerial Economics

The Ohio State University

Associate of Arts - Culinary

The Ohio State University

High School Diploma -

Columbus Downtown High

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Richard Fullen