Richard Justice
Madisonville
Summary
Dedicated Taxpayer Service Specialist with over five years of experience in client engagement and issue resolution. Proficient in fostering teamwork and maintaining high service quality, ready to leverage skills to enhance taxpayer experiences.
Overview
21
21
years of professional experience
Work History
Taxpayer Service Specialist II
Hopkinsville Taxpayer Service Center
Hopkinsville
06.2021 - 05.2026
- Provided expert assistance to taxpayers navigating complex tax regulations and processes.
- Resolved inquiries efficiently, enhancing overall taxpayer satisfaction and engagement.
- Collaborated with team members to address taxpayer concerns, fostering a positive service environment.
- Maintained accurate records of taxpayer interactions to support service quality assessments and enhancements.
Delivery Rider
Lowes
Madisonville, KY
05.2017 - 06.2021
- Delivered products promptly, ensuring customer satisfaction and adherence to company standards.
- Navigated routes efficiently, minimizing delivery times while maintaining safety protocols.
- Communicated effectively with customers regarding delivery status and service inquiries.
- Managed multiple deliveries simultaneously, prioritizing tasks for optimal workflow efficiency.
Security Operations Supervisor
Army
Fort Campbell, KY
07.2005 - 06.2014
- Supervised security team, ensuring compliance with protocols and regulations.
- Coordinated incident response strategies to mitigate risks and enhance safety measures.
- Conducted regular training sessions to develop team skills in threat detection and emergency procedures.
- Managed security operations, optimizing resource allocation for maximum efficiency and effectiveness.
Education
MBA - Business Administration
Murray State University
Murray, KY12-2021
Bachelor of Science - Business Administration
Murray State University
Murray, KY12-2020
High School Diploma -
Dekalb High School
Waterloo, IN06-2005
Skills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Clerical support
Timeline
Taxpayer Service Specialist II
Hopkinsville Taxpayer Service Center
06.2021 - 05.2026
Delivery Rider
Lowes
05.2017 - 06.2021
Security Operations Supervisor
Army
07.2005 - 06.2014
MBA - Business Administration
Murray State University
Bachelor of Science - Business Administration
Murray State University
High School Diploma -
Dekalb High School