Summary
Overview
Work History
Education
Skills
Timeline
Generic
Richard Rodriguez

Richard Rodriguez

Paducah

Summary

Technical Support Engineer with proven expertise in electronic maintenance and hardware troubleshooting. Demonstrated ability to efficiently resolve customer issues while ensuring compliance through thorough documentation of repair processes. Strong diagnostic skills contribute to effective problem-solving in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Technical Support Engineer

Telssa SA
Managua
06.2014 - 12.2017
  • :

  • - Diagnosed and resolved customer-reported issues with efficiency.
  • - Assembled and tested various electronic components for multiple devices.
  • - Conducted routine maintenance checks to prevent future issues.
  • - Installed, configured, and maintained electronic systems.
  • - Repaired systems by replacing defective components or line replaceable units.
  • - Created detailed documentation of repair processes for compliance purposes.
  • - Analyzed test data to identify issues requiring corrective action.
  • - Effectively diagnosed and resolved customer-reported software and hardware problems.
  • - Assembled, tested, and prepared electronic components for devices and systems.
  • - Performed preventive maintenance to ensure optimal electronics performance.
  • - Repaired systems by replacing defective parts using specialized tools.
  • - Created comprehensive service records detailing repair processes.
  • - Read schematics to determine best repair strategies for malfunctioning units.
  • - Conducted routine checks on electronics to minimize potential downtimes.

  • - Diagnosed software/hardware issues, resolving them efficiently for customers.
  • - Assembled electronics based on approved bill-of-materials for accurate assembly.
  • - Tested and installed electronic components across various systems.
  • - Documented all repair processes meticulously for future reference.
  • - Conducted preventive maintenance ensuring system reliability and performance.
  • - Analyzed data from equipment tests to pinpoint corrective actions needed.
  • - Reviewed schematics while troubleshooting to identify root causes.

Education

Some College (No Degree) - Telecommunications Engineering

Unitec
Managua. Nicaragua.

Skills

  • Electronic maintenance
  • Diagnostic techniques
  • Hardware troubleshooting
  • Technical training
  • Problem solving
  • Malfunction diagnosis

Timeline

Technical Support Engineer

Telssa SA
06.2014 - 12.2017

Some College (No Degree) - Telecommunications Engineering

Unitec

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Richard Rodriguez