Richard Strayer
Louisville
Summary
Proven professional with extensive experience in customer service and cash handling, notably at Taziki's Mediterranean Cafe. Demonstrates exceptional work ethic, team collaboration, and customer assistance, ensuring high satisfaction levels. Achieved significant improvements in transaction accuracy and customer repeat business, showcasing strong time management and empathy skills.
Overview
19
19
years of professional experience
Work History
Cashier
Taziki's Mediterranean Cafe
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Bartender and Laundry Worker
Hilton
07.2023 - 12.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ran, sorted, and folded laundry quickly and efficiently, and stocked closets in the hotel.
- Kept laundry room clean and communicated clearly with coworkers.
Backroom Associate
Gabe's Department Store
10.2022 - 06.2023
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
Cashier
Circle K
09.2012 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
C-Tavern
01.2013 - 06.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Sheetz, Inc.
09.2007 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier/Produce Worker
Marc Glassman Inc.
01.2006 - 09.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked produce department while maintaining cleanliness and assisting customers.
- Unloaded fresh produce from delivery trucks and into the cooler, in a timely, organized manner.
Education
Did Not Graduate. - Arts
Lakeland Community College
Willoughby, OHSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier
Taziki's Mediterranean Cafe
12.2023 - Current
Bartender and Laundry Worker
Hilton
07.2023 - 12.2023
Backroom Associate
Gabe's Department Store
10.2022 - 06.2023
Server
C-Tavern
01.2013 - 06.2013
Cashier
Circle K
09.2012 - 10.2013
Sales Associate
Sheetz, Inc.
09.2007 - 07.2011
Cashier/Produce Worker
Marc Glassman Inc.
01.2006 - 09.2007
Did Not Graduate. - Arts
Lakeland Community College
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