Richelle Gabbard
Lexington,KY
Summary
Professional administrative support specialist with proven track record in providing exceptional office management and organizational skills. Known for strong collaboration with team members and adaptability to changing needs. Adept at handling complex schedules, managing communications, and ensuring smooth day-to-day operations while focusing on results. Highly reliable and proficient in Microsoft Office Suite, calendar management, and client relations.
Overview
10
10
years of professional experience
Work History
Administrative Support Associate I
University of Kentucky - Human Development Institute
08.2020 - 08.2025
- Implemented process improvements that streamlined administrative workflows, increasing overall productivity within the department.
- Implemented effective communication strategies to keep team members updated on project progress and pertinent information.
- Served as a reliable point of contact for internal staff members seeking assistance with various administrative matters.
- Managed a high-volume workload, prioritizing tasks to ensure timely completion and accuracy.
- Acted as a liaison between departments to resolve operational issues effectively while maintaining positive relationships.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established interactive guides of administrative work procedures to cross train administrative staff.
- Executed various processes for new hires, position transfers, terminations, changes in job classifications and merit increases.
- Reviewed and approved cost distribution entries for over 200+ staff in UK's CDEM software system.
- Generated payroll reports and checked payroll for over 300+ departmental staff.
- Ability to create a job posting, submit hiring proposal, create EEC's, request salary justifications, and receive approvals from Employment in UK's system (IES).
- Become a professional liaison to Employment, payroll services, RFS, STEPS, and many other departments at UK.
- Knowledge to effectively complete Journal Vouchers (JV) to ensure payroll charges have accurately charge the correct account.
- Step in as lead to direct team efforts and train when necessary.
Administrative Staff Assistant
University of Kentucky - Human Development Institute
06.2019 - 08.2020
- Managed document preparation and processing, enhancing workflow efficiency and accuracy in record-keeping.
- Assisted in budget tracking and expense reporting, contributing to accurate financial oversight for projects.
- Streamlined administrative processes by implementing new organization and filing systems.
- Reviewed BW and MO payroll reports to find discrepancies and accuracy of approvals.
- Finalized dispositions for regular staff completed positions in UK's hiring software (IES).
- Supported project investigators and staff with completing shopping carts for business transactions.
- Assisted over 300+ departmental staff with procard form submission assistance and requested signature for expenses.
- Generated STEPS payroll invoices and accurately reported them to accounts spreadsheets.
- Reviewed RFS invoices and reported to accounts documentation folders within Sharepoint.
- Assisted with the review of BW and MO salaries and benefit reports.
- Supported department vendors with payment invitation, status updates, and payment approval dates.
- Completed cash transmittals for departmental checks received via mail. Reported these balances to departmental account spreadsheets and ensured the deposit was completed via the bank.
- Ensured many cost centers and grants were reconciled each month through filing and the accounts spreadsheet in Sharepoint.
- Posted and uploaded trip information for departmental project investigators, leadership, sponsors, and administrative team to view within account spreadsheet in Sharepoint.
Team Lead/Acting Assistant General Manager - Full Time
A&W Restaurants
11.2017 - 01.2019
- Effectively co-managed a team in daily operations to ensure timeliness in food and order preparation
- Oversaw five perfect unscheduled health inspections
- Maintained various equipment and food logs daily
- Successfully handled nightly deposits and kept the safe in an orderly fashion
- Accurately imported inventory data into various software systems
- Successfully exported truck orders to maintain the operation of the store efficiently
- Created schedules for employees using software systems mandated by the corporation
- Dealt with one on one customer complaints
- Solved unsatisfied customer needs
- Troubleshooting network to ensure operations ran smoothly
- Maintained a focused work environment during hectic times
- Maintained confidentiality of employee records
Trainer - Part Time
A&W Restaurants
08.2016 - 10.2017
- Trained all new and upcoming franchise employees across the United States
- Taught and actively demonstrated A&W handbook to employees
- Attended many upcoming food exclusive items in the works at the corporate headquarters
- Often times in charge of staff when manager was not present
Cashier - Part Time
A&W Restaurants
03.2015 - 07.2016
- Accurately and efficiently took customers order
- Collected payment from customers
- Answer to customer inquiries
- Greet customers and potential outliers
Education
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05.2017
No Degree - Communication Sciences And Disorders
University of Kentucky
Lexington, KYSkills
- Certified in Word, Excel, and PowerPoint
- Customer relations
- Proficient in SAP, IES, Tableau, and Fieldglass
- High attention to detail
- Works in a teamwork mindset
- Employee onboarding
- Human resources support
- Payroll processing
- Training coordination
- Document management
- Workflow optimization
Timeline
Administrative Support Associate I
University of Kentucky - Human Development Institute
08.2020 - 08.2025
Administrative Staff Assistant
University of Kentucky - Human Development Institute
06.2019 - 08.2020
Team Lead/Acting Assistant General Manager - Full Time
A&W Restaurants
11.2017 - 01.2019
Trainer - Part Time
A&W Restaurants
08.2016 - 10.2017
Cashier - Part Time
A&W Restaurants
03.2015 - 07.2016
High School Diploma -
Paul Laurence Dunbar High School
No Degree - Communication Sciences And Disorders
University of Kentucky
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