Rick Burr
Shepherdsville
Overview
20
20
years of professional experience
Work History
Facility Manager
Waystar Inc.
Louisville
09.2005 - Current
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
- Planned, administered and controlled budgets for equipment and supplies.
- Organized meetings with vendors to discuss service agreements or new projects.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Ensured compliance with applicable building codes, ordinances, laws, rules, regulations and standards.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Provided insights to executive leadership on new trends for office environment.
- Monitored inventory levels of supplies used in the facility's operations.
- Conducted regular inspections of facilities to ensure safe working conditions.
- Created processes to improve operational efficiency within the facility's departments.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Coordinated the implementation of energy management initiatives throughout the facility.
- Inspected buildings regularly to identify potential risks or hazards that may affect employee safety.
- Managed contracts related to building services such as janitorial or security services.
- Developed and implemented preventive maintenance programs for facility infrastructure components.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Supervised vendors and contracts to support office environment.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
Technical Service Manager
Waystar
Louisville
09.2005 - Current
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Drafted technical write-ups of past projects for proposals and projects.
- Implemented cost-saving initiatives throughout the organization's operations.
- Ensured compliance with industry standards regarding safety regulations, licensing requirements.
- Identified opportunities to improve operational processes within the Technical Service department.
- Reviewed customer complaints related to product or service quality and took corrective action as needed.
- Prepared detailed documentation outlining procedures for responding to emergency situations.
- Managed the resolution of escalated customer service issues while maintaining customer satisfaction levels.
- Collaborated with technical support team to develop strategies for resolving customer issues quickly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate in Electronics Engineering Technology - Electronic Engineering
Rets Electronic Institute
Louisville, KY01-1994
Skills
- Equipment maintenance
- Budget management
- Vendor management
- Regulatory compliance
- Operational efficiency
- Energy management
- Safety inspections
- Project management
- Customer service
- Process improvement
- Technical documentation
- Construction oversight
- Construction management
- Problem-solving abilities
- Fire safety management
- Communication skills
- Multitasking Abilities
- Facility updating
- Service contracts management
- HVAC systems
- Teamwork
- Property management
- Building automation
- Problem-solving
- Quality control
- Budget planning and development
- Work order management
- Cost reduction strategies
- Technical understanding
- Facilities operations
- Preventive Maintenance
- Electrical systems
- Contract management
Custom
- US Army Veteran 1985 - 1988
References
References available upon request.
Timeline
Facility Manager
Waystar Inc.
09.2005 - Current
Technical Service Manager
Waystar
09.2005 - Current
Associate in Electronics Engineering Technology - Electronic Engineering
Rets Electronic Institute