Rick Wickham
Bowling Green
Summary
Strategic leader with a proven track record in driving revenue growth and operational efficiency. Achieved 18% corporate growth and maintained a 94% customer retention rate through effective team development and innovative market strategies.
Overview
28
28
years of professional experience
Work History
District Manager
Kimball Midwest
Western Kentucky
01.2022 - Current
- Expanded sales territory by 15% annually through targeted outreach and relationship-building.
- Secured 10% new accounts while maintaining 90% account retention through VAR, safety seminars, and industry trend analysis.
- Hired and trained up to 8 sales reps to enhance district performance.
- Collaborated with manufacturers and dealerships to address MRO needs through sales team efforts.
Regional Operations Manager
Pacific Office Automation
WA. Market
01.2016 - 01.2022
- Managed 6 branch operations with P&L responsibility of $45 million in service revenue
- Created new parameters to increase delivery efficiency by 25% creating one extra delivery per day increasing productivity
- Established new parts distribution parameters for technicians which increased call efficiency by 50 minutes per day that enabled one extra service call completed per day for increased productivity improvements
- Implemented new setup efficiencies for new and used equipment, resulting in productivity and quality improvements.
- Introduced new procedures for equipment and parts turnover, leading to a 15% cost improvement.
- Drove down operational costs & increased operational efficiency through tracking & reviewing ROI & KPI’s while improving customer retention, sample of achievements follows.
CEO
Northwest Office Technologies
Idaho & Washington Markets
01.2004 - 01.2016
- 18% average increase in corporate growth from $460K to $5.3M in revenue.
- 3M increase in revenues by obtaining 23 major accounts over 11 years with companies like Rockwood Hospitals and Clinics & North Idaho College.
- Increased company revenue and profits by enhancing customer value through efficient tracking and reporting of KPIs, reducing waste, and improving customer retention across branches.
- Achieved 3% revenue growth by launching an IT services division, enhancing account stickiness and customer retention.
- Diversified revenue sources by 15% profit margin increase in supplies sales using Six Sigma techniques to manufacture and distribute compliant chipped toner cartridges.
- Upgraded equipment & Software offering through negotiating contracts with Konica Minolta, Sharp, PaperCut, Nuance, & Prism to increase customer value.
- Top 25 dealership recognized by Konica Minolta in the Western Region by revenue 3 times.
- Top 100 best servicing dealerships in the United States from Pro’s Elite 100 four times.
- 94% customer retention rate and an employee turnover of less than 10% obtained by creating a culture of integrity, trust, and open communication with customers and employees.
- Northwest Office Technologies merged with Pacific Office Automation February 2016
Sales Manager / Major Accounts Exec.
Boise Office Equipment
Boise
01.1998 - 01.2004
- Recruited by the CEO to increase revenue, profits, and customer retention, sample of achievements below.
- 11 new Major accounts obtained like Motive Power and JR Simplot.
- Generated over $75K monthly in revenue, achieving average gross profit of $24K
- $850,000 increase in annual revenue from new manufacturers while leading the team of specialty sales representatives
- Developed new territories and trained specialty sales representatives to enhance team capabilities
- Earned recognition in Presidents Club for exceptional sales performance.
- Launched two original manufacturers, Riso & MBM, and associated services with CEO approval
Education
MBA - Strategic Management
LU
Lynchburg, VA05-2017
BA - Leadership
AMU
Charles Town, WV05-2015
Skills
- P&L management
- Revenue growth
- New business acquisition
- Territory management
- Upselling strategies
- Negotiation and pricing strategies
- Stakeholder management
- Performance & Pipeline tracking
- Strategic problem solving
- Team development and coaching
- Effective communication
- Business and brand development
Core Expertise
- Team Development, Coaching, & Motivation
- Business & Brand Development
- Production & Process Improvement
- Compliance of Government & State Regulations
- Value-Based Pricing
- New Business Acquisition
- Stakeholder Management
- Develop & Manage New Offerings
Accomplishments
- Top sales manager 2 times & Sales Rep over 40 times.
- Awarded the Bruce E. Enstrom scholarship as the top airmen in the Air Force while on active duty.
Testimonials
- B. Kelly, Former CEO BOE, Rick displayed many vital attributes we were looking for in leaders for our organization. Those characteristics included a powerful drive to succeed, excellent communication skills, a professional yet aggressive personality, and an understanding of how to work within a team and become their team leader, an engaging personality, high energy, and outstanding emotional intelligence.
- M. Southern, Previous owner NWOTech, Rick has the uncanny ability to see what is coming around the corner by studying the industry, players, and economic conditions which allowed creativity to keep us on the cutting edge strategically. This ability put Northwest Office Technologies in the best position to grow and not let the company to get caught off guard.
- D. Hanson, Former major account, Rick as CEO is highly organized and detail-oriented. He is able to multitask effectively and is expert in handling a high-volume workload. He is protective of confidential information and handles himself well under pressure, never getting flustered or upset with chaotic tasks or project deadlines.
Professional Development
- Sandler Sales training 2 times a week for 2 years.
- Reardon Employee management training 6 one-week sessions over 3 years.
Timeline
District Manager
Kimball Midwest
01.2022 - Current
Regional Operations Manager
Pacific Office Automation
01.2016 - 01.2022
CEO
Northwest Office Technologies
01.2004 - 01.2016
Sales Manager / Major Accounts Exec.
Boise Office Equipment
01.1998 - 01.2004
MBA - Strategic Management
LU
BA - Leadership
AMU