Riley Crawford
Lexington
Summary
Operations manager with a strong focus on enhancing customer experience through effective conflict resolution. Proven ability to optimize workforce efficiency across multiple departments while fostering team development and maintaining high operational standards.
Overview
7
7
years of professional experience
Work History
Front Desk/Game Manager
Malibu Jack’s Lexington
Lexington
03.2025 - Current
- Oversee daily operations across multiple departments including front desk, attractions, kitchen, bar, and parties
- Resolved guest concerns through manager calls, ensuring high customer satisfaction
- Manage opening and closing procedures, including cash handling, deposits, and end of day reconciliation
- Managed employee schedules, optimizing staffing for efficient operations
- Lead and support team members across departments, stepping in as needed to maintain workflow
- Trained and mentored supervisors and staff, enhancing performance and service standards
- Performed opening and closing procedures for arcade and attraction areas, ensuring readiness, safety, and proper shutdown of all equipment
Supervisor
Malibu Jack’s Lexington
Lexington
08.2024 - 03.2025
- Supervised daily staff operations and ensured smooth functionality across all departments
- Trained and onboarded attraction operators and front desk employees on operational procedures, guest service standards, and daily responsibilities
- Supported management with daily operations and team oversight, contributing to overall efficiency
- Resolved customer issues and escalations professionally, enhancing guest satisfaction
- Coordinated employee breaks to ensure coverage in high-traffic areas, minimizing service disruptions
- Cross-trained and worked in multiple departments including front desk, attractions, kitchen, and bar
Attraction Operator/Front Desk
Malibu Jack’s Lexington
Lexington
04.2022 - 08.2024
- Operated multiple attractions, ensuring smooth guest experiences
- Assisted guests in and out of attractions, facilitating efficient line movement
- Kept a close eye on guests as they participate in attractions
- Communicated safety instructions clearly and consistently
- Provides a positive customer experience with fair, friendly, and courteous service
- Maintained checkout area, ensuring cleanliness and organization
- Handling payments: process cash, credit, card, or check transactions
- Conducted inventory replenishment to ensure product availability on shelves
Lead
Old Navy
Lexington
03.2021 - 03.2022
- Anticipated customer needs and provided them with quality service
- Guided customers through the process of successfully finding their ideal styles
- Monitored latest sales and offerings to provide informed assistance and recommendations to customers
- Curated engaging displays of seasonal clothing to enhance customer shopping experience
- Maintained organized inventory to ensure accessibility and efficiency in stock management
- Managed cash and general operations
Sales Associate
Clothes Mentor
Lexington
07.2019 - 03.2020
- Provided assistance to customers with inquiries and purchases
- Managed cash register operations while providing customer assistance
- Organized and maintained floor area for optimal customer experience
- Prepared clothes for floor by security tagging, hanging, and inspecting for imperfections
- Inventory twice a week
- Assist manager in closing store
Education
Diploma -
Tates Creek High School
Lexington, KY05-2022
Some College (No Degree) - Business Administration Major
Eastern Kentucky University
Richmond, KYSkills
- Customer service and support
- Team leadership
- Training and development
- Operations management
- Customer experience enhancement
- Inventory control
- Restocking processes
- Conflict resolution strategies
- Scheduling and planning
- Labor management techniques
- Arcade troubleshooting skills
- Technical troubleshooting expertise
- Sales tracking and analysis
Timeline
Front Desk/Game Manager
Malibu Jack’s Lexington
03.2025 - Current
Supervisor
Malibu Jack’s Lexington
08.2024 - 03.2025
Attraction Operator/Front Desk
Malibu Jack’s Lexington
04.2022 - 08.2024
Lead
Old Navy
03.2021 - 03.2022
Sales Associate
Clothes Mentor
07.2019 - 03.2020
Diploma -
Tates Creek High School
Some College (No Degree) - Business Administration Major
Eastern Kentucky University