Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Riley Watkins

Irvine

Summary

Dynamic and results-driven, with extensive experience at Walgreens, excelling in customer service. Proven ability to manage inventory and fill prescriptions accurately while leading shifts effectively. Recognized for maintaining confidentiality and enhancing customer satisfaction through problem-solving and attention to detail.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens
Irvine
09.2023 - Current
  • Assisted with pharmacy tasks such as filling prescriptions, running the drive-thru pickup, managing partially filled prescriptions, and managing out-of-stock prescriptions.
  • Greeted customers and identified their needs.
  • Responded to customer inquiries via phone, email and chat.
  • Maintained knowledge of current sales promotions and new product releases.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Completed opening and closing duties to facilitate business operations.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Assisted in the training of new employees.

Customer Service Associate

Walgreens
Irvine
04.2023 - 09.2023
  • Greeted customers and identified their needs.
  • Handled cash register operations accurately during peak times.
  • Answered phone calls from customers promptly and courteously.
  • Maintained knowledge of current sales promotions and new product releases.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Performed additional duties as assigned by management team.

Teammate I

Bargain Hunt
Richmond
08.2022 - 03.2023
  • Greeted customers and identified their needs.
  • Handled cash register operations accurately during peak times.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.
  • Maintained knowledge of current sales promotions and new product releases.
  • Performed additional duties as assigned by management team.

Education

BBA - Management

Eastern Kentucky University
Richmond, KY
05-2027

High School Diploma -

Estill County High School
Irvine, KY
05-2022

Skills

  • Customer service
  • Employee training
  • Sales promotion
  • Inventory management
  • Time management
  • Problem solving
  • Quick Learning
  • Shift leadership
  • Confidentiality and HIPAA
  • Labeling prescriptions
  • Prescription filling
  • Insurance billing
  • Receiving incoming supplies

Accomplishments

  • Graduated High School Summa Cum Laude
  • Promotion within 6 months

Certification

  • Pharmacy Technician Registration

Affiliations

  • Beta Club in high school
  • FCCLA in high school
  • Student Council in high school

Timeline

Shift Lead

Walgreens
09.2023 - Current

Customer Service Associate

Walgreens
04.2023 - 09.2023

Teammate I

Bargain Hunt
08.2022 - 03.2023

BBA - Management

Eastern Kentucky University

High School Diploma -

Estill County High School

Similar Profiles

CREATE PROFILE
Riley Watkins