Rita Watts
Irvine
Summary
Patient Access Representative with a proven track record at Ensemble Health Partners, excelling in HIPAA compliance and delivering exceptional customer service. Recognized for fostering patient trust through empathetic support and adeptly managing high-pressure situations. Skilled in insurance verification and committed to enhancing patient care through effective communication and teamwork.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Ensemble Health Partners
12.2020 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Certified Pharmacy Technician
Walgreen's Pharmacy
06.2010 - 03.2021
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
Estill Co. High School
Irvine, KY05-1991
Skills
- Customer service
- Multitasking and organization
- Money handling
- Flexible schedule
- Payment processing
- Paging systems
- Friendly and outgoing
- Caring and empathetic
- Calm and effective under pressure
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Ensemble Health Partners
12.2020 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
06.2010 - 03.2021
High School Diploma -
Estill Co. High School
Similar Profiles
Samantha MarlattSamantha Marlatt
Specialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent HealthSpecialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent Health
Lynice MurrayLynice Murray
Spec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy HealthSpec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy Health
Anna MorrisAnna Morris
Director, Business Intelligence Engineering at Ensemble Health PartnersDirector, Business Intelligence Engineering at Ensemble Health Partners
Fahed AlkhiamiFahed Alkhiami
Processor at Civic Tax ReliefProcessor at Civic Tax Relief
Ethan WoolcottEthan Woolcott
Hockey Coach at South Shore KingsHockey Coach at South Shore Kings