Rejah Welcome
George Town
Summary
Experienced administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Administrator
Maples FS
02.2022 - 03.2025
- Successfully assisted with the daily operations of a busy office environment.
- Resolved escalated customer complaints in accordance with established guidelines.
- Assisted with the implementation of new technologies into existing operational workflows.
- Monitored customer service operations to ensure quality standards were up to standard.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Set up various department socials and client board meetings. Ensuring all beverages were made, ordering food, and setting the room.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Organized and tracked inventory levels for the company's products.
- Initiated and maintained relationships with vendors, customers, and other stakeholders.
Assistant (Temp Position)
Kirk Office
07.2021 - 10.2021
- Updating the webstore.
- Assisting with miscellaneous administrative work.
- Monitored office services mailbox for business support needs and requests.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Used filing systems to improve document management and organization.
Administrative Assistant
Cayman Fertility Centre
03.2021 - 07.2021
- Greet and register patients along with filing and pulling patient charts.
- Assist with collecting fees, prepare and balance daily financial registers.
- Scheduling and confirming appointments via phone and email.
- Chaperoning the doctor in the examining room with patients when necessary
- Assisting in preparing the exam room for patients
- Ensuring new patients complete patient portal requirement prior to their appointment and aiding if needed.
- Maintaining existing returning patients records by updating their information and providing them with details on the patient portal.
- Carrying out administrative duties such as scanning, e-filing, copying etc.
- Assist overseas patients with accommodation request.
Customer Service Agent
Cayman Airways
02.2019 - 11.2019
- Greet and assist passengers with check in, ticketing, routing, trip planning, tagging/baggage handling and gate boarding for scheduled Cayman Airways and United Airlines flights.
- Verification of travel documentation.
- Assist with flight boarding procedures including boarding, deplaning, and dispatching flights on time.
- Assisted with filing of data related to Cayman Airways and United Airlines flights.
- Assist with clearing the General Declarations with the Cayman Islands Customs Department; and
- Attend to the needs of unaccompanied minors which included escorting them onboard the flights.
Education
Certificate - Certificate Program
UCCI School of Hospitality Studies
01.2018
Hospitality course -
Cayman Islands Further Education Centre
01.2017
High school - Office Administration, leisure and tourism and IT skills
John Gray High school
01.2016
Skills
- Data entry
- Filing
- Verbal communication
- Written communication
- Multitasking
- Decision-making
- Time management
- Analytical skills
- Critical thinking skills
- Inventory management
- Employee training
- Document management
- Meeting coordination
- Financial administration
Certification
- CPR
- Emergency chair
Personal Information
Nationality: Caymanian Canadian
Timeline
Operations Administrator
Maples FS
02.2022 - 03.2025
Assistant (Temp Position)
Kirk Office
07.2021 - 10.2021
Administrative Assistant
Cayman Fertility Centre
03.2021 - 07.2021
Customer Service Agent
Cayman Airways
02.2019 - 11.2019
Certificate - Certificate Program
UCCI School of Hospitality Studies
Hospitality course -
Cayman Islands Further Education Centre
High school - Office Administration, leisure and tourism and IT skills
John Gray High school
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