Robert Archer
Bowling Green
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Success Agent
SelectQuote
08.2025 - Current
- Help coordinate member services, and opt-in new members.
- Pitch health related products and services to new and existing clients.
- Upsell products and overcome client objections to drive sales.
Repair Technician
CPR-Cell Phone Repair
04.2021 - 05.2025
- Inbound diagnostics for customer related products, computers, tablets, cellphones, and gaming consoles.
- Repairing cellphones, tablets, computers etc.
- Upselling products to prevent future damage to products after repair.
- Managed store assets, which included customer devices, store inventory, consignment inventory, and branded inventory.
- Installed software on cellular devices, computers, and tablets.
- Helped with recognizing and offloading outdated assets, examples include outdated repair inventory and retail inventory.
- Used a ticketing system that would keep track of inbound devices through the store that prioritized items based on various factors.
Sales Representative
NEW WAVE WIRELESS
01.2020 - 04.2021
- I provide customers the knowledge and specifications of the product they are interested in purchasing as well as up sell various accessories for said devices. I also acquired the knowledge of intermediate phone repair of iPhone and Android devices.
- Identified sales opportunities and acted on leads
- Answered product and service related questions
- Made outbound calls to prospective customers
- Repaired cellphones, computers, and tablets.
Manager
Rally’s
10.2017 - 01.2020
- I worked at a point of sale system, which provided me the opportunity to up sell products and tailor the experience to the customer.
- Oversaw 5 employees
- Managed day-to-day operations
- Handled opening and closing of restaurant
Crew Member/Manager
Burger King
02.2013 - 10.2017
- I was provided the opportunity to work this job while I was still in high school and the opportunity to advance into management to help me make a more interpersonal environment for the staff and the customers.
Crew Member
McDonald's
01.2012 - 02.2013
- Manager
- Cell Phone Technician
Education
High school diploma or GED -
High school or equivalent - undefined
College-WGU
Bachelor of Science - Data Analytics And Management
WGU
4001 S 700 E #300, Millcreek, UT 8410701-2027
Skills
- Software troubleshooting
- Data management foundations
- Android
- Python
- Time management
- Mobile devices
- Data management applications
- Microsoft Office
- Sales
- Microsoft Word
- Computer literacy
- IT
- Computer skills
- Upselling
- Cold Calling
- Maintenance, repair and operations (MRO)
- Serve safe certification
- Advanced data management
- Social media management
- Microsoft Excel
- Hand tools
- Scripting and programming foundations
- Training
- Communication skills
- POS
- Inventory Control
- Computer hardware
- Inside Sales
- Fundamentals of data sheets and data presentation
- SQL
- Technical support
- Operating systems
- Problem-solving skills
- Customer service and care
- Problem-solving
- Critical thinking
- Flexible schedule
- Cold calling
- Customer service
- Multitasking
- Reliability
- Analytical thinking
- Professionalism
Certification
- ServSafe
- Driver's License
Timeline
Customer Success Agent
SelectQuote
08.2025 - Current
Repair Technician
CPR-Cell Phone Repair
04.2021 - 05.2025
Sales Representative
NEW WAVE WIRELESS
01.2020 - 04.2021
Manager
Rally’s
10.2017 - 01.2020
Crew Member/Manager
Burger King
02.2013 - 10.2017
Crew Member
McDonald's
01.2012 - 02.2013
High school or equivalent - undefined
College-WGU
High school diploma or GED -
Bachelor of Science - Data Analytics And Management
WGU