Robert Decker
Lexington
Summary
Over twenty-five years of increased responsibility leading to vast knowledge in distribution and manufacturing with an emphasis on customer service and project management. Proficient in the use of Microsoft Word, Excel, Outlook, PowerPoint, and the Internet.
Overview
28
28
years of professional experience
Work History
Order Fulfillment Business Lead
Neogen
05.2024 - Current
- Led cross-functional teams to successfully complete complex projects on time and within budget.
- Cultivated a positive work environment, resulting in higher employee retention rates and improved morale.
- Optimized operational processes, reducing costs and improving overall efficiency.
- Streamlined communication between departments for better business efficiency and collaboration.
IT Systems Integration Manager
Neogen
06.2016 - 05.2024
- Designed test plans to validate the functionality of integrated systems, mitigating potential issues prior to deployment.
- Coordinated with vendors to negotiate contracts and procure necessary hardware and software components for successful integrations.
- Provided technical support for integrated systems during post-implementation phases, ensuring smooth operations and user satisfaction.
- Troubleshot and resolved complex integration issues, ensuring minimal downtime for end users.
Manager of Customer Service
Neogen
10.2007 - 05.2016
- Head a department of 12, responsible for processing orders via email, telephone, EDI, and regular mail.
- Support upper management with various daily, weekly, and monthly reports.
- Responsible for updating list prices as well as promotional and customer specific price.
- Create new ISO 9001 work instructions and revise obsolete documents as processes change within the department.
Assistant Manager of Customer Service
Book Wholesalers Incorporated
11.2004 - 10.2007
- Direct a team of 11 responsible for processing orders via website, email, telephone, library acquisition systems (EDI) and regular mail for over 25,000 items valued over $250,000 on a daily basis.
- Support Regional Account Managers with customer histories, including: items and quantities ordered; dates; dollar volume and contact individuals.
- Cross trained department which ensured consistent customer service level regardless of staffing level.
- Recipient of the 2007 Follett Values Accountability Award.
Processing Lead
Book Wholesalers Incorporated
08.2001 - 11.2004
- Allocated work assignments to 50 employees responsible for providing specialized customized services (stamping, bar code labels, pockets, mylar jackets, etc) for book and AV materials.
- Quality checked customer orders before sending to Shipping Department.
- Report daily production to Processing Manager.
- Cross trained employees on all procedures in the department to ensure most efficient labor utilization.
Machinist
Link-Belt Construction Equipment
06.1997 - 02.2001
- Company Overview: Link-Belt is a market leader in the design, manufacture and sales of hydraulic, cable, and lattice boom cranes.
- Machined parts to engineer specifications using mills, lathes, drill presses and band saws.
- Assisted engineering with testing new templates for prototypes.
- Link-Belt is a market leader in the design, manufacture and sales of hydraulic, cable, and lattice boom cranes.
Education
business administration, A+, NET+ certification courses
Sullivan University
Lexington, KYSkills
- Innovation management
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Reliability
Timeline
Order Fulfillment Business Lead
Neogen
05.2024 - Current
IT Systems Integration Manager
Neogen
06.2016 - 05.2024
Manager of Customer Service
Neogen
10.2007 - 05.2016
Assistant Manager of Customer Service
Book Wholesalers Incorporated
11.2004 - 10.2007
Processing Lead
Book Wholesalers Incorporated
08.2001 - 11.2004
Machinist
Link-Belt Construction Equipment
06.1997 - 02.2001
business administration, A+, NET+ certification courses
Sullivan University
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