Robert Pennebaker
Louisville
Summary
Results-driven operations manager with expertise in inventory management, staff training, and compliance. Proven ability to enhance workflows and build lasting customer relationships, ensuring top-notch service delivery.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Lady J's Lemonade
Louisville
04.2016 - Current
- Managed daily operations and scheduling for efficient workflow.
- Coordinated inventory management and supply ordering processes.
- Trained and supervised staff on operational procedures and safety protocols.
- Ensured compliance with health and safety regulations during operations.
- Organized staff meetings to communicate updates and gather feedback.
- Maintained equipment and facilities to ensure operational readiness.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
Auto Body Technician
Touch a color
Louisville
03.2015 - 08.2016
- Repaired vehicle body parts using hand tools and equipment.
- Inspected damaged vehicles to determine repair needs and costs.
- Applied paint and finishing materials for a smooth surface.
- Collaborated with team members to meet project deadlines effectively.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Replaced damaged body panels with new or recycled OEM parts.
- Disassembled and reassembled vehicle components as necessary during repairs.
- Provided excellent customer service throughout the entire repair process.
- Inspected completed jobs for quality control purposes prior to releasing vehicles back to customers.
- Checked all bolts, screws, nuts, for proper tightness after completion of repairs.
- Applied rust-proofing treatments to protect vehicle bodies from corrosion.
Car Detailer
Enterprise Rent-A-Car
Louisville
03.2009 - 03.2012
- Cleaned and polished vehicles using specialized tools and equipment.
- Inspected interiors and exteriors for damage and necessary repairs.
- Applied wax, sealants, and protectants to enhance vehicle appearance.
- Vacuumed carpets and upholstery to remove dirt and debris.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Inspected vehicle to verify pristine appearance for customer.
- Cleaned windows inside and out using glass cleaner solution.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
Education
Lincoln College of Technology
Indianapolis, IN04-2012
GED -
Jefferson County Adult Center
Louisville, KY03-2010
Skills
- Operations management
- Staff training
- Inventory management
- Financial analysis
- Compliance assurance
- Customer relationship management
Timeline
Owner/Operator
Lady J's Lemonade
04.2016 - Current
Auto Body Technician
Touch a color
03.2015 - 08.2016
Car Detailer
Enterprise Rent-A-Car
03.2009 - 03.2012
Lincoln College of Technology
GED -
Jefferson County Adult Center
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