Robert Riley
Lexington,KY
Summary
At Panera Bread Company, I spearheaded the transformation of training programs, enhancing productivity by developing innovative materials and automating workflows. My strategic thinking and exceptional communication skills fostered a culture of professional growth, significantly improving retention rates. My leadership in training delivery and program management optimized learning outcomes, demonstrating a profound impact on operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Multi Market Training Manager
Panera Bread Company
Kentucky, Indiana, And Tennessee
04.2005 - 10.2024
- Developed comprehensive training materials for new hires, resulting in faster onboarding and increased productivity.
- Streamlined the training process by developing efficient workflows and automating manual tasks.
- Organized successful team-building events designed to foster collaboration among diverse groups of colleagues within the organization.
- Championed a culture of ongoing professional development through regular communication about industry trends, updates, and best practices within marketing disciplines.
- Enhanced trainee retention rates by providing ongoing support and mentorship throughout the learning process.
- Designed and facilitated interactive workshops for employees, leading to improved skills development and knowledge retention.
- Conducted regular assessments of trainees'' progress, providing constructive feedback and guidance as needed to foster success.
- Mentored junior team members and provided guidance on best practices, contributing to a highly skilled workforce.
- Evaluated program effectiveness through data collection and analysis, making adjustments as necessary to optimize outcomes.
- Established clear performance metrics for all market training initiatives, enabling data-driven decision-making processes.
- Liaised with cross-functional teams to ensure consistent messaging and alignment between marketing initiatives and training content.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Directed field training to enhance participants' skills.
- Conducted training courses and prepared videos for long-term use.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
Education
High School Diploma -
Rock Falls High School
Rock Falls, IL05-1993
Skills
- Strategic thinker
- Written and oral communication
- New hire on-boarding
- Adaptive learning
- Coaching and mentoring
- Small group instruction
- Public speaking
- Leadership training
- Training facilitation
- Exceptional communicator
- Project management
- New employee training
- Course planning
- Program management
- Course development
- Business administration
- Resource management
- Change management
- Human resources
- Budget administration
Accomplishments
- Trained over 100 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Supervised team of 80 staff members.
- Collaborated with team of 20 in the development of numerous programs and company incentives.
- Resolved product issue through consumer testing.
- Led safety and leadership courses across 3 states.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe Food Handler's Certification and Proctor.
Timeline
Multi Market Training Manager
Panera Bread Company
04.2005 - 10.2024
High School Diploma -
Rock Falls High School