Robert Wiggins
Lexington
Summary
Proven leader in FTZ management and warehouse operations, both domestic and international. I excelled at UPS Supply Chain Solutions by leveraging knowledge of both customs requirements and inbound/outbound logistics.
Proven ability to enhance efficiency through strategic planning and effective resource allocation. Strong emphasis on teamwork and adaptability, ensuring seamless operations and reliable performance in dynamic environments.
Experienced in team member training/development and accountability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Distribution Associate Manager II
UPS Supply Chain Solutions
06.2003 - 09.2024
- Maintained Customs Compliance within the Foreign Trade Zone(FTZ) operation.
- Insured inventory integrity by enduring accurate and timely inbound operations.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery for outbound product.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Prioritized and rearranged tasks to meet changing demands.
- Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
- Documented inventory movements in WMS using handheld scanners.
- Ensured compliance with applicable regulations regarding shipment documentation, hazardous material handling, and carrier requirements.
- Optimized space utilization within the warehouse through strategic organization of products and materials.
- Enhanced distribution center safety by conducting regular inspections, identifying hazards, and implementing corrective actions.
- Facilitated smooth transitions during peak seasons with efficient allocation of resources and personnel adjustments.
- Reduced order processing times through effective coordination with team members and cross-functional departments.
- Collaborated with transportation providers to resolve shipping issues, resulting in improved on-time delivery rates.
- Enhanced team morale and engagement through regular feedback sessions and recognition of outstanding performance.
- Fostered culture of continuous improvement, leading initiatives for workflow optimization.
- Optimized storage solutions, maximizing warehouse space without compromising on accessibility.
- Achieved seamless coordination of inbound and outbound logistics, liaising closely with transportation providers.
- Streamlined warehouse operations by implementing new inventory management system.
- Improved safety standards by conducting regular checks and updating safety protocols.
- Ensured compliance with regulatory standards, conducting regular reviews and updates of warehouse practices.
- Supported successful audits through meticulous record-keeping and inventory management.
Customs Brokerage Support Staff Member
Eagle Global Logistics
11.2000 - 06.2003
- Supported the management team in achieving revenue goals through consistent high-quality work and exceeding client expectations.
- Continuously sought ways to optimize customs brokerage processes, leading to increased efficiency and client satisfaction.
- Maintained up-to-date knowledge of changing customs laws and regulations, ensuring full compliance in all transactions.
- Established strong relationships with key industry partners such as carriers, freight forwarders, and warehouse operators for improved collaboration.
- Tracked shipments from origin to destination using various software programs, keeping clients informed on progress at all times.
- Reduced clearance delays by proactively addressing potential issues and promptly submitting required documents.
- Collaborated with colleagues to ensure a seamless flow of communication between departments, improving overall efficiency.
- Lawfully cleared merchandise through customs per client and government requirements.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Calculated daily exchange rates and taxes due for goods and commodities.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Coordinated with shipping and transport companies on behalf of clients.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Education
BBA - Business/Computer Information Systems
Eastern Kentucky University
Richmond, KY05-1990
Skills
- Adaptable to change
- Maintaining safety standards
- Production scheduling
- Resolving operational issues
- Supply chain
- Time management
- Production organization
- Customer relations
- Logistics coordination
- Hazmat and international shipping
Licensed Customs Broker
- Carrier relations
- Workflow planning
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Effective communication
- Warehouse operations
- Safety compliance
- Team building
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- Licensed Customs Broker issued by the U.S. Department of the Treasury July 26. 2002
- Certified Import/Export Coordinator issued by the National Customs Brokers and Freight Forwarders Association(NCBFAA) 2019.
Timeline
Distribution Associate Manager II
UPS Supply Chain Solutions
06.2003 - 09.2024
Customs Brokerage Support Staff Member
Eagle Global Logistics
11.2000 - 06.2003
- Licensed Customs Broker issued by the U.S. Department of the Treasury July 26. 2002
- Certified Import/Export Coordinator issued by the National Customs Brokers and Freight Forwarders Association(NCBFAA) 2019.
BBA - Business/Computer Information Systems
Eastern Kentucky University
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