Summary
Work History
Education
Skills
Timeline
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Roberta Robinson

Louisville

Summary

Dynamic beauty professional with extensive experience at Dior Cosmetics and a proven track record in sales and customer engagement. Skilled in organization and multitasking, I excel at training teams and enhancing client relationships, driving significant sales growth through effective merchandising and promotional strategies. Passionate about delivering exceptional beauty consultations.

Professional beauty consultant with proven experience in skincare, makeup, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering welcoming environment for clients.

Dedicated Job Title accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes.

Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Work History

Beauty Advisor

Dior Cosmetics
  • Provided personalized beauty consultations to enhance customer experience and satisfaction.
  • Maintained in-depth knowledge of product lines and current trends to inform recommendations.
  • Assisted customers in selecting products that align with their skin type and beauty goals.
  • Conducted product demonstrations, showcasing application techniques and benefits effectively.
  • Collaborated with team members to achieve sales targets and promote new launches.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Analyzed customer feedback to refine approach and improve overall service quality.
  • Trained new staff on product knowledge and customer service best practices for consistency.
  • Managed inventory levels and organized displays to ensure optimal product visibility.

Cosmetic Manager

Macys Department Store
  • Analyzed sales data to identify trends, adjusting inventory levels for optimal performance.
  • Oversaw visual merchandising standards, maintaining compliance with brand guidelines and aesthetics.
  • Conducted regular team meetings to communicate goals, share updates, and foster collaboration.
  • Trained staff on product knowledge and customer service techniques to enhance sales performance.
  • Managed daily operations of cosmetics department, ensuring product availability and presentation.
  • Coordinated promotional events and displays to drive customer engagement and brand awareness.

Estée Lauder Account Co-ordinator

Estee Lauder/Dillards
  • Assisted customers at Dior cosmetics counter in Dillard's, providing product information and recommendations. Supported team in maintaining an organized and visually appealing display. Collaborated with colleagues to enhance customer service experience.
  • Assisted customers in selecting products that enhance their confidence and beauty. Supported a positive shopping experience in a vibrant boutique environment. Contributed 35 years of customer service expertise to foster customer loyalty and satisfaction.

Cosmetic Counter Manager

Dillards Department Store
Louisville, KY
1994 - 2019
  • Managed daily operations of cosmetic counter, ensuring optimal product placement and presentation.
  • Trained and mentored staff on product knowledge and customer service techniques.
  • Developed promotional displays that increased customer engagement and sales performance.
  • Analyzed sales trends to optimize inventory levels and product selection.
  • Fostered relationships with beauty brands to enhance collaboration and product offerings.

Education

High School Diploma -

Ahrens Trade
Louisville, KY

No Degree -

Louisville Technical Institute
Louisville, KY

Skills

  • Organization and multitasking
  • Cash handling
  • Customer engagement
  • Flexibility and adaptability
  • Retail experience
  • Sales expertise

Timeline

Beauty Advisor

Dior Cosmetics

Cosmetic Manager

Macys Department Store

Estée Lauder Account Co-ordinator

Estee Lauder/Dillards

Cosmetic Counter Manager

Dillards Department Store
1994 - 2019

High School Diploma -

Ahrens Trade

No Degree -

Louisville Technical Institute

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Roberta Robinson