Robert J. Cleveland Sr
Louisville,KY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
Work History
Operations Manager
St. Stephen Baptist Church
08.2016 - 12.2025
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Installed new locks, door handles, and door closers.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- The church has 3 campuses - Louisville, So.Indiana and Hardin Co.
Senior Customer Support Representative
MCI Service Parts
07.2011 - 07.2016
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Responded to customer requests for products, services, and company information.
Automotive Lot & Finance Manager
Neil Huffman Auto Group
05.2005 - 02.2011
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Created organizational structures to improve accounting and finance functions.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Processed invoices and contacted appropriate parties for timely payment receipt.
Education
High School Diploma -
Shawnee High School
4001 Herman Street Louisville Ky 40212Timeline
Operations Manager
St. Stephen Baptist Church
08.2016 - 12.2025
Senior Customer Support Representative
MCI Service Parts
07.2011 - 07.2016
Automotive Lot & Finance Manager
Neil Huffman Auto Group
05.2005 - 02.2011
High School Diploma -
Shawnee High School